Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Echo media bandmix.com has a great deal of bad reviews for upgraded membership renewal without permission or notice. Such is the case with this matter as well. I upgraded for 3 months of membership. When the 3 months expired Echo media bandmix renewed the upgraded membership without my knowledge or my permission. They did notify me after they stole 37.95 from my credit card. The next day I reversed the settings from their preset renewal option and asked for a refund. They have mostly ignored my emails and refused to issue a full refund. This behavior on the part of Echo media bandmix is both illegal and immoral. When checking their online reviews, it's clear that this is a scam Echo media bandmix engages in routinely. Echo media bandmix needs to refund the stolen money to my credit card and stop stealing from their customers.
Business Response
Date: 01/13/2025
Hello,
The quarterly renewal rate of $37.95 has been refunded. The subscription settings are listed in our Terms and Conditions and on the Checkout page. You can change or cancel your subscription at any time by logging into your account or contacting support via the website. Hope this helps!
Best Regards,
****
BandMix StaffInitial Complaint
Date:09/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About a year ago, I enrolled in band mix at a 3 month membership for 11.00 per month. The three month ended but they automatically rolled it over without notifying me. I let it go for 3 more months. When I tried to cancel in June,2024, they still charged me even though the services were cancelled. When. I tried to call the number provided , it was a constant busy signal every time & I couldn’t get through. Did file a dispute with Discover and they said the charge was valid even though they discontinued the services. I feel I should not have to pay the 33.95 they’re charging me when the services were discontinued for the months charged.Business Response
Date: 09/24/2024
Hello,
We searched and didn't find any previous correspondence about this issue in our support system, so we had our support team reach out to you regarding this refund. For future reference, you can always reach them at [email protected] or use the contact page **************************************** *
You should see this refund processed and posted back to your account in the next few business days.
Best Regards,
BandMix TeamCustomer Answer
Date: 09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22326625, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to BandVista, a DIY website service provided by Echo Media, on March 18, 2022. Currently, through reoccurring charges I have paid $319.60 to date. In addition to this they have control over the domain name which I registered and paid for. I have been unhappy with the quality of the website builder and hosting service and foound an competator that better suited my needs. Therefore I wanted to cancel my service and have my domain name released. On the website buidler dashboard, there isn't an option to discuntinue service. I have called BandVista twice and emailed twice over the the past two weeks but have not received a response. I have called Echo Media directly on two occaisions, but the voicemail notice states the box is full and will not accept any messages. THe above is concerning as they continue to charge my credit card but I ahve no way of stopping my service.Business Response
Date: 04/08/2024
Hello ******,
It looks like we received a message from you on Friday and our support team responded this Monday morning. Your account has been canceled and will not be charged again. As for your domain, we will be happy to assist in transferring it wherever you wish. Please respond to our normal support ticket from this morning to complete the transfer and let us know if you have any further questions.
Best,
Bandvista TeamCustomer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Business Response
Date: 04/23/2024
Hello,
We checked with support and it appears you have successfully corresponded with Bandvista via email and initiated your domain transfer. If you need any further assistance please contact [email protected] and they will be able to best assist you. Thank you!
Bandvista Team
Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been leaving NUMEROUS messages and email regarding an Alert issue and Not being able to stay signed onto the mobile app for alerts. I do receive email alerts. The last email I received from Bandmix was stated "they are are aware of the issue and there's no resolution at this time, and my account will not be renewed". So I was just cut off at the knees without any explanation or a phone call. No customer service and I have NEVER spoken to a person in all the years I've been a customer. I also left a message today at 2:10 p.m. Wednesday January 31st.Business Response
Date: 02/01/2024
Hello,
We are aware of the push notification error on the Android version of the BandMix app and it is in our development queue to be addressed. Unfortunately, we cannot give a timeframe for when this specific issue will be resolved. The app push-notification is an additional notification layer. Emails still alert all users of new messages on the service. New messages are also displayed prominently on the website itself. That said, we understand your frustration with the push notifications and, like previously stated, we aim to address it promptly. Because this seems to be a particularly important feature for you to use the service, we have made sure that you will not be charged going forward until this is resolved. Your free membership profile will remain active on the site. We will reach out to you once we have an update.
Best,
BandMix Team
Customer Answer
Date: 02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:09/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not approve a renewal of my membership and was charged $33.95 on 9/23/23. I contacted the company 6 times - 3 times via email (9/24/23, 9/25/23, 9/27/23) - each each was set an auto-response that did not resolve the issue. I also contacted the company 3 times via phone (9/23/23, 9/25/23, 9/26/23). Each time I called the phone representative stated that someone would be reaching out to me, likely by email. I did not ever receive any such contact.
I'm seeking a refund of $33.95.Business Response
Date: 09/30/2023
The tickets were merged into one ticket after contacting us. He was sent instructions on how to disable Premier membership in his account. We have since refunded his account and sent him a notification of this refund.Customer Answer
Date: 10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:06/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $12.95 on 4/18/23 & 5/18/23 to create an account to facilitate meeting & messaging other people on company's website Bandmix.com . Received 0 messages, sent several messages to other people & received 0 responses. Sent email inquiry to the company's support on 5/24/23 and received 0 response. Left a message on Bandmix's facebook page & received 0 response.
I'd like a refund of the charges & the company to stop ripping people off! How are messages relayed? Does something get sent to personal email or is it all in message bank on website? Either way, we received nothing.Business Response
Date: 07/12/2023
We apologize for the delay in responding to your BBB message. We have thoroughly checked our traditional BandMix support system and could not find any record of prior messages. Regarding your query about BandMix messages sent, we ensure maximum response rate by emailing the user directly and sending the message to their BandMix account. If you require further information, please don't hesitate to reach out to us at [email protected] or call us at 877-569-6118. We have also taken the initiative to issue a refund for your most recent transaction as a gesture of goodwill. Please let us know if you have any additional questions or concerns.
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