We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Metal Detectors

kellycodetectors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Detectors.

Complaints

This profile includes complaints for kellycodetectors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

kellycodetectors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for a metal detector in December of 2022 that Kellyco estimated delivery for the beginning of 2023 and here we are now going in to April 2023 four months later with no product. I believe the reason is I purchased the detector using a gift card and Kellyco rules are that gift cards are non-refundable, so Kellyco knows they have your money and put you on the last tier for service no matter when you ordered it. This is true because if you did not use another form of payment, you can cancel at any time and Kellyco would be required to refund you. Gift Card holders take a seat in the rear of the bus. I want my pre-order for the Manticore cancelled and the funds used for the gift card returned to my original form of payment.

      Customer Answer

      Date: 03/29/2023

      I have reached a compromise with this merchant and you can cancel this complaint. Thank you.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased nomad blu3 from their dealer Kellyco metal detectors in august and few months later received email from dealer (Kellyco metal detectors) that I should check with Blu3 if my device is safe to use. Then I emailed and called to Blu3 and Kellyco, Blu3 confirmed by serial number that my device is unsafe, compressor can blow up and cause user's death by drowning. I asked if I can return device and get refund or just get a replacement, dealer Kellyco refused to do so. Also there is no time frame to fix this device yet. Please see attached emails from blu 3 and kellyco. Who will cover time without device?, I bought device to use, not to deal with all of this. Kellico simply dont stand behind products they sell.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 7, 2022/12/06) */
      The issue here was not with Kellyco, but with the manufacturer of a product sold on the Kellyco website. The manufacturer is following all correct procedures of the recall process and is currently waiting on the CPSC for approval of their proposed Corrective Action Plan. Upon approval, the manufacturer is prepared to move quickly to satisfy all affected customers. The customer has now communicated directly with the manufacturer and is awaiting next steps.

      I believe the posting of this complaint may have been before a resolution was worked out between the manufacturer and the client. We ask that the customer kindly update the status of their complaint.


      Consumer Response /* (3000, 9, 2022/12/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Manufacturer contacted me and said not to use an equipment for unknown period of time which is not helpful. I can't use this expensive device. I think Kellyco and manufacturer have to be both responsible. KellyCo is responsible because they simply sold equipment which can't be used. In my opinion Kellyco should exchange device or refund money and then deal with manufacturer.

      Thanks

    kellycodetectors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.