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Business Profile

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Johnson & Sons Flooring, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Johnson & Sons Flooring, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Johnson & Sons Flooring, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Zoe C

      Date: 06/06/2024

      Absolutely the worst experience ever!! Do not use Johnson’s and Sons. It went great until they had our money. We hired them to do our flooring and backsplash.
      1. After we purchased the flooring we were told there was plenty in stock and were given an install date. They called us the Thursday before install it was now back ordered. They had attempted to just place the order 2 business days before install, we have paid a month prior. It took an additional month for install after the scheduled date.
      2. I picked out my backsplash signed off on it. When the installer came to install it was the wrong backsplash. There was a lot of back and forth, me being told that was the backsplash I picked out, I never even looked at that backsplash. Finally they pulled the form I signed (not the order form) and lo and behold it wasn’t what I ordered. Vincent messed up the order. So now we had to wait until it was reordered another week behind. When they came the next week, they didn’t have enough, another week behind. I asked how it was possible they didn’t have enough. I was told by Vincent he guesstimated the average kitchen. Their cabinet person had come out and measured, why he didn’t get those measurements from her. I have no idea. After the installers came the second time I didn’t like how something was done and wanted it extended a little more. Told Vincent I wanted it fixed to order extra backsplash and have them correct it when they came out to install the final side. I was told ok. They never communicated with the installers so they refused to make the change. So now I either have to pay someone else to come fix it or just suck it up because Vincent said he quits and to stop communicating with him. We have been trying to get in touch with someone at the store but haven’t been successful.
      3. The flooring installers tried stealing my husband’s tool that they asked to borrow.. why they didn’t have their own tool as floor installers I have no idea.
      Awful company!!!

    Johnson & Sons Flooring, Inc. is BBB Accredited.

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