Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve a Credit amount due to me from Noland Company and owner Lane S. for almost 4 to 5 months now. I have communicated a Dozen times with Nolan's sales rep. Brian T. with multiple emails, text messages and phone conversations to only get the "RUN AROUND!!" with every unprofessional and " LAIM" excuses of where my refund is and why it has been or hasn't been sent out. My records show that there is per Noland's issued credit sheets am owed $1907.12. As I have requested a DOZEN TIMES...... if there accounting shows something different, then please send to my email for review so I can get this terrible and pathetic Company out of my life!! this will be my one last effort to resolve this before I file a Small claims law suit against lane and his Buisness, Noland company for defiantly more than the amount shown above. I look forward to the Bureau helping me resolve this matter. Thank you for your time.
  
  respectfully Submitted,
  ***** ********

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 7, 2022/11/28) */
  Mr ********'s salesperson sat down with him and went over all of our accounting on this matter. We then emailed all invoices over to him with our accounting. The attachment shows how the credit on his account and all of the returns that he was credited for were applied and how we came up with no credit due. This was explained to ***** on several occasions each time we felt the matter was resolved.
  Mr. ******** asked for us to notify him of deliveries. We explained that we only go to the Gatlinburg area on Tuesday and Thursdays. Our first delivery to Mr. ******** was given notice on Friday that we would be there on Tuesday. When our driver showed up no one was at the house. Our driver called and was cussed out and berated by Mr. ********. For the most part every time we delivered to the house we were met with this kind of demeanor. He then proceeded to call our showroom and curse and yell at anyone that answered the phone. Due to the fact that I had numerous female employees come to me in tears I called and ask Mr. ******** to no longer call our facilities and only deal with his outside salesperson. We even had the salesperson make a lot of the deliveries due to the way our drivers were treated when they appeared at the house with scheduled deliveries.
  Mr. ******** continued to call and berate our showroom and office staff even after he was asked to contact his salesperson only. Many times he spoke to the salesperson then called the office or showroom and whoever tried to help him got cursed out and treated like no individual should be talked to or treated.
  His salesperson spoke to him on many occasions explaining the billing information. Each time we felt the situation was resolved then a couple of weeks would go by and he would start the entire thing over. It was as if we didn't have the previous conversations.
  We have found it impossible to explain to him how the credit on his account was used to pay for additional product that was delivered. Each time we delivered material he told us to use the credit on his account and we did. We can't understand at this point why he is going this route. He is incorrect and we have the invoices to prove it.
  With each delivery invoices were provided with the pricing on the invoice. When ***** asked further clarification of credits owed duplicate invoices were provided. Mr ******** has all invoices and credits that were delivered or picked up. We have given him the copies on numerous occasions.