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Business Profile

Pool Contractors

The Great Backyard Place
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Great Backyard Place's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • James D

      Date: 06/26/2024

      We purchased a 15x30 in Sept. 2019 at The Great Backyard. They put it together and put a foot of water in it. The installer told me that since it was out of season, fill it the following summer. The following week we had a storm and the winds collapsed 1 side of the pool, bending up the top rails. I called the manager and told him what happened. He was in disbelief that his guy told us not to fill it, saying it has to be filled in order to prevent this from happening during wind storms. They did come out and fix it. I had also noticed that they did not use much of the included hardware. They used there own, non-flexible plumbing and silicone sealant. The sealant did not hold on a few joints and I had to repair these.
      After the first year, we noticed the side walls starting to sag outwards a bit. We were told this was due to the dug earth settling, and it should be ok. By the end of last season, it had bowed so far outwards on both sides, stretching the liner at the bottom seams. We got quotes of *********** to fix.
      They said the original install should have had cement pads under the ends of each side buttress to keep from sinking when the earth settled.
      I called the regional manager and he said that all his installers have their own technique, and he isn't responsible for the earth settling. He offered to give me 30% off a ***** liner.
      We had a contractor come out and do the repairs, as well as using their own liner. They found that the original installer did not use the included butterfly gasket, but opted to use standard gaskets. This would not have been a problem, but they only used the inside gasket and a ton of silicone sealant on the outside wall. In addition to this, they did not use all the necessary screws. You can see where water was getting between the liner, gasket and silicone. It corroded part of the skimmer cut-out and there's a part of it missing where the rust was so bad, it chipped loose. We were told it will need a new wall at some point..

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