Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a new pool transformer on June 22nd, plenty of time to have the part shipped and delivered before July 4th. I contacted them on July 1st only to be transferred to a voicemail where I left a message.
  
  I didn't receive any response, so July 3rd I contacted them again. This time I talked to a gal that said my order was "stuck" and she would have to recreate the order. I inquired about a discount since it's not my fault their system failed to send my order. She said she couldn't do a discount, but could give a coupon for my next order. I told her that wouldn't help since I wouldn't order again from this company based on this first experience.
  
  I'm requesting a portion ($10.75) of my order to be refunded due to the delay and now not having the part by July 4th. The cost would be the the total shipping cost. If my part doesn't arrive then I will expect a full refund.

  

  Business Response

  Date: 07/06/2024

  We apologize for the inconvenience of the delay in your order.  We are working with the vendor to confirm if it has or has not shipped.  We are happy to provide a refund if the product has in fact not shipped. 

  Customer Answer

  Date: 07/08/2024

  
  
  Complaint: 21937279
  
  
  
  I am rejecting this response because: I contacted the company again and they decided to cancel my order without my approval. They also tried claiming the part isn't in stock anymore, which is a different story than what the gal I talked to on July 3rd stated: "We have plenty of them in stock. I'll rebuild the order, it will take 2 days to get to you, and you should have tracking information sent to you within the next hour."
  

  Now after just over 2 weeks, I still have no part, they did refund my money, but my experience with this company has been awful.

  
  Sincerely,
  
  
  
  **** **********

  

  Business Response

  Date: 07/18/2024

  I am not sure what was rejected about the response.  The customer's demand in the BBB resolution type was that they wanted a refund.  We politely reached out to the vendor to double check if the part did or did not ship and said as soon as we found out we could provide tracking or we can refund the customer.  The vendor stated the product has not shipped, so we refunded the customer.  I am not sure what else we can do for the customer?  We don't stock these parts, so we are at the mercy of the vendor to ship these in a timely manner, and since that did not happen, we upheld the customers request for a full refund. 

• Initial Complaint

  Date:06/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a diving board and matching base from this company may 7th. The order was severely delayed to begin with after the website claims shipping within 5-10 business days from order. I never received the order till 1st week of June. Upon receiving the order it came in wrong and the company will not make good for there mistake. I received a completely wrong diving board base and have reached out several times to get it corrected. It's been almost a month now with no help or response to remedy the issue. My last email a week ago sent a fair warning that I would pursue the next option in getting it resolved unless I hear back from them....I have not herd back so now I'm reporting the company. I ordered the correct diving board base with a new company as the summer is going by and we need to finish up our pool. I am asking for pool warehouse to refund me the diving board base as they were not interested in making it right.

  

  Business Response

  Date: 07/01/2024

  The only pictures we received were from the base.  We had reached to find out if it was only the base that was incorrect, but did not hear back.  We have now instructed SRS to go ahead and send out a replacement order and issue a call tag to have what was originally ordered picked back up to be returned.  We apologize for the inconvenience.  

  Customer Answer

  Date: 07/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21910300, and find that this resolution is satisfactory to me.

  If I do not receive the item/ exchange in a timely manner, i will reopen the case though due to the mishandling and misleading response to the issue.

  As you will see from the attached screen shot I did tell them that it was the base with plenty of identifying description of what I ordered vs what I received. I then followed that up with their request for a picture of the base. Do they knew exactly what needed to be done but became unresponsive till bbb got involved. 

  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pool kit in September 2023. Winter came so I diddnt begin to install the pool until spring 2024. I had all the stuff delivered stored in my garage at this time. Once I dug the pool out and installed the walls I reliezed I was missing both skimmers to this kit. I was also missing the wall foam and the ladder and plumbing accessories. They sent extra parts not needed but I was missing parts to complete the project. These parts came to over $2000 and I reached out to them. They stated that on there end it says they were delivered. But that’s simply not true. They refused to send me the missing parts because it has been o we 60 days. They just expect me to buy $2000 worth of parts again. This is the most unprofessional company I e ever felt with. I requested the pictures showing it was delivered and they diddnt send them. They also said everything was delivered on the same day and that’s not true. The liner came weeks after. They are just lying and not an honest company

  

  Business Response

  Date: 06/24/2024

  Unfortunately, the customer negligently signed their delivery receipt free and clear.  (Ramsey Delivery Receipt is attached) They did not sign for anything missing or damaged at the time of delivery.  The customer also negligently did not do a full inventory at the time of delivery, nor within the 30 day window they had report any missing items.  The shipment photos were sent to the customer via their support ticket on June 19, 2024 at 12:08 pm via their support ticket where all of the written communication with this customer has occurred. (Ramsey Shipment Photos attached). Lastly, Ramsey Delivery Instructions is also attached showing the customer read, and initialed the sections stating they would do a full inventory at the time of delivery as well as sign for any items missing or damaged on the freight carriers delivery receipt at the time of delivery, which they negligently ignored.  The last page of that document has been intentionally left black because it has personal contact information for the customer.

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an inground pool kit from Pool Warehouse on April 24, 2024. The shipment, which arrived on May 9, 2024, included a lift gate service delivery that I paid extra for. However, the delivery was unprofessional, and I noticed damaged and missing items during the ongoing delivery process that took over an hour. Following instructions from Pool Warehouse, I marked the delivery receipt as damaged, conducted a final inventory, and completed their damage claim form.
  
  Despite following the instructed process, I was later informed that these steps were incorrect, which delayed the claim. This situation has caused significant inconvenience, forcing me to reschedule with contractors and use personal time off (PTO) unnecessarily due to the incomplete pool kit.
  
  On May 23, after several weeks of waiting, I contacted Pool Warehouse to request the expedited shipment of the damaged and missing parts. They informed me that I could only receive the parts quickly by paying for them upfront and awaiting a refund post-claim. Desperate to progress, I paid an additional $2078 for these parts. Unfortunately, when these parts arrived on May 31, some were again damaged, and I had to repeat the claim process.
  
  Due to these repeated issues and unsatisfactory responses, I am seeking a refund from Pool Warehouse for $2078.

  

  Business Response

  Date: 06/24/2024

  Please see the attached Delivery Receipt for the customer's original order.  As you can see, the customer Negligently signed this as "Subject to Inspection".  Please see the Missing/Damaged Items form as well as the Delivery Expectations Forms also attached that specifically show the customer the highlighted and called out sections to properly sign for the damages.  The customer initialed this saying they understood the process, yet failed to do so.  These forms are sent out at the purchasing of the pool kit before the order is sent to production so the customer has adequate time to prepare.  Because, even though they agreed to properly receive their product, the failed to do so and now this means that the damages fall under a Concealed claim, and not a normal freight claim.  This is the reason for the delay.  At best, the Freight carrier is only obligated to pay 1/3 of the cost of the claim, and can take six weeks or longer for the carrier to finish their investigation. The customer tied our hand, but had also scheduled the installation before having all of their product in hand ready to be installed, which again, we make sure they understand not to do that prior to the order going into production.  If the customer would like to see additional compensation, they will need to reach out to Estes Express, who performed their delivery.

  Customer Answer

  Date: 07/09/2024

  This is absolutely ridiculous that the complaint is being closed without any resolution.
  I was lied to for over a month about receiving a refund for my initial claim. I forced to pay an additional $2000 to receive the damaged and missing parts while being told that the claim is still being processed (or for some other random reason). 
  I was scammed out of $2000 and you as the Better Business Bureau find this to be an acceptable resolution? To buy a product, receive it damaged/missing, and then lied to about a claim for said damaged or missing product?
  Please help me actually resolve this issue

  

  Business Response

  Date: 07/18/2024

  As of today, July 18, 2024, we are still actively working on this case for the customer.  BBB requires responses by certain time frames, and because the customer could not be patient and help work with our customer success team, we had to respond with the information we had at the time.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 8 ft round above ground pool from Pool Warehouse on April 4. It arrived via LTL carrier and was completely shrinked wrapped. I saw no damages.
  
  After I hired a pool installer, he began putting the pool up and noticed they sent a 6ft liner for an 8ft pool, along with noticable scratches on the vertical uprights. This was a $2800.00 pool.
  When I called to complain, a lady by the name of Renee basically called me a liar. She said that there was no way this could have happened. After many emails and pictures sent, she decided on her own to send "piece meal" parts to fix the issue. I refused delivery because I had already told her I just wanted a refund at this point. Nothing was workable except for the pump, which I gladly offered to return. I am currently in dispute with my credit card company because she wouldn't even try to help me further. It's June now, and still nothing has been resolved. Faulty product and terrible customer service. I could possibly be out almost $3000.00 because of this, and nothing to use. Not to mention I paid the pool installer $300.00
  
  Please help me resolve this issue if possible. Thank you in advance.

  

  Business Response

  Date: 06/24/2024

  The pool kit was promptly shipped on April 4, 2024, via FedEx (pro number 273001766088) and received by the customer on April 9, 2024. The customer did not report any damages at the time of delivery.  On April 13, 2024, the customer reported that their liner did not fit. We requested photos, which were provided and forwarded to the manufacturer. The photos indicated that the pool was already erected. On April 14, 2024, the customer reported scuffed rails, and these photos were also sent to the vendor. The manufacturer determined that the scuffing could not have occurred during transit due to the packaging method. It was concluded that the scuffs likely occurred when the installer dragged the rails. This was communicated to the customer, who insisted that the installer did not drag the rails. However, the evidence suggested otherwise. As a gesture of goodwill, we shipped a new liner and new rails to the customer on April 18, 2024, via FedEx. The customer refused this shipment.  The customer must accept the FedEx delivery of the replacement parts. Pool Warehouse has taken all necessary steps to resolve the issue and provide a satisfactory solution, which the customer has declined.  Is the customer was actually looking for support, we made EVERY attempt to help, but the customer refused to accept our best attempts to resolve the situtation.
  
  

  

  Business Response

  Date: 07/01/2024

  Again, As a gesture of goodwill, we shipped a new liner and new rails to the customer on April 18, 2024, via FedEx. The customer refused this shipment. It is clear the customer is not looking for resolution, but free product, as they could have received it on May 10th.  The customer was prompt in emailing: "Update: Shipment was refused and FedEx will be returning to sender".  If the customer was looking for the the products they claimed in this dispute, they would have received the parts over a month before filing this complaint, and could have been swimming already. 

  Customer Answer

  Date: 07/01/2024

  
  
  Complaint: 21851434
  
  
  
  I am rejecting this response because:

  I don't want a free product. I just wanted you to accept responsibility for your actions. I told Renee to NOT ship your "tips and tricks" products, but she did anyway. I just asked for some liability on your part for calling me liar and sending me faulty equipment. Your Vienna Can has been disposed of to the metal recyclers. It is super clear at this point, all your company cares about is sending out faulty products and sticking it to the customer.

  I will use social media and word of mouth to make sure people know what they could possibly be getting in to if they decide to do business with you guys.

  You have a great 4th of July.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an inground pool kit from Pool Warehouse on April 12,2024. The largest part of the kit was delivered on May 9, 2024. For the most part the pallets looked to be in pretty good shape. I did note visible damage to one pallet and possible concealed damage. later that day I unwrapped the pallets only to find several panels dented. The next day, 5/10/24, I contacted Pool Warehouse through the portal that they have on their website and told them about the damage. (CT62065)On 5/23/24 I finally was told that the shipper was fighting the claim. the CS rep asked me for a copy of my shipping receipt that had where I had noted damage. I sent it approximately 12 hours later. I also stated that this didn't look like shipper damage. Most of the pallets were in good shape. I've sent pictures of the damaged panels, which is for the most part small, but is damaged and worse yet, already starting to rust. The CS rep got back with me and said that the installation techs said they panels were good to be installed and the warranty was still good. I really don't feel comfortable putting steel panels with rust on them in the ground for the next 30 years. I think I had a total of 6 dented panels, but really only two of them are bad enough that I feel they need replacing. My Customer Ticket #62065, order number 202848.

  

  Business Response

  Date: 06/16/2024

  The customer service team is actively working with the customer to help with their issues. 

   

  Customer Answer

  Date: 07/08/2024

  Here are additional photos of further damage I found upon unpacking. These are photos of the worst panel. these photos have been sent to the company.

  

  Business Response

  Date: 07/18/2024

  We are actively working with the customer and narrowed down to one panel needing to be replaced.  Just for clarification these damages were fork damages from a fork lift likely on a freight dock. 

  The HPSE108P that is needed to complete the structure has been ordered as a replacement for the customer. 

   

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly bought the wrong size tanning loungers and a table from pool warehouse. As soon as I noted my mistake, I bought the correct ones and requested to return the incorrect ones that were never used. I was told that once my return was accepted, Pool Watehouse would charge up to a 30% restocking fee and I was liable for shipping. I agreed to this, not knowing that Pool Warehouse limits who they will receive shipments from. They sent these items to me via a freight carrier but never disclosed that I wouldn’t be able to return them via one. The cheapest shipping through their approved companies was around $1,400 which coincidentally is about the same cost as the chairs. Then I would owe them even more money for the restocking fee. I’m perfectly fine taking a reasonable loss as I did purchase the incorrect items, I am not ok with sending these products back and still owing more money yet. Their terms and conditions are intentionally vague and this practice is down right unethical. Jacinia was rude and refused to compromise by allowing us to use a freight carrier or even return them via my own vehicle.

  

  Business Response

  Date: 06/16/2024

  The customer is free to use any carrier of their liking.  There is not a limitation of what carrier they use.  The only ask from us is that they provide the tracking number so that we can keep up with the shipment in transit and be prepared for the arrival of the return.   This ensures it is received in promptly for inspection. Our terms and conditions are very clear stating that return shipping arrangement and costs for eligible returns are the responsibility of the customer. The customer has free range to choose any professional carrier that they would like to return the product.  They are, however, not allowed to drive the product back on their own.  There are safety regulations and issues that arise from homeowners being at a manufacturing facility, which is where this product is being returned. The restocking fee, which is also included in the terms and conditions that are provided before purchase, is set by the manufacturer, not Pool Warehouse.  That fee is passed directly to the customer.  If the customer would like to continue to research freight carriers to find one within their budget, the return is still active. 

   

  Customer Answer

  Date: 06/17/2024

  
  
  Complaint: 21808323
  
  
  
  I am rejecting this response because:  this is a lie. The email that I was sent expressly said USPS, FedEx or UPS. All of which wanted at least $1,400 to ship back which is the same cost of the loungers approximately.  Jacinia also informed me when I told her I would contact the BBB she was officially closing my case. The shady business practices should be a forewarning to any potential customer that they don’t value their customers nor do they stand behind the products they sell. 
  
  
  Absolutely no reasonable person would be willing to eat almost double of what they originally spent (especially at this dollar amount) to return an item. I’d rather eat the initial cost of the product. I may be out money but I will spend my time making sure I can warn people of these deceptive business practices. 
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place and order with this merchant for a pool water testing reagent (Lamotte 7039-G 30ML ColorQ Total Alkalinity Indicator). They sent me an expired item which expired 08/2023, which is ridiculous. I am requesting the merchant to either replace or refund the total cost (item price of $11 plus additional tax and shipping that I paid them).

  

  Business Response

  Date: 05/21/2024

  We apologize the vendor shipped out an expired product. A full refund of $36.54 has been provided to the customer. 

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a custom pool liner in 2022.The liner was installed in 2023.When the box was opened and the liner unrolled a large 2” slice was discovered in the bottom of the liner straight out of the box from the factory.Pool wharehouse initially was helpful but just passed me onto the manufacturer who in turn told me there’s no way that could have happened and left the factory that way.Well it did and I was left a brand new $2000 liner with a hole in it.It’s supposed to have a 15 year warranty and was delivered faulty with no compensation!

  

  Business Response

  Date: 03/18/2024

  This custom-made liner was ordered on May 26, 2021, under order number 90224, not in 2022 as stated. It is important to note that our manufacturer conducts meticulous inspections on every liner, including a thorough examination for imperfections both during production and upon completion. The scale of damage described, such as the observed cut, is highly improbable to have occurred within our facilities, and any such anomaly would have been promptly identified during our rigorous inspection process.
  Regrettably, given that the liner in question is nearing three years since its acquisition, we are unable to facilitate a replacement. It is our assessment that any damage incurred likely transpired during the period of storage or installation. It is worth noting that the liner does carry a warranty, which covers workmanship-related issues such as seams and hangtab failures, but does not extend to incidental damages beyond our control.
  

  Customer Answer

  Date: 03/18/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  The box that the liner was delivered in was stored safely in the same location it was delivered to unmoved,nothing ever stacked on it.The box was opened very carefully by me personally and unrolled by me very carefully.That is when I discovered the hole.The liner was not even attached to anything of stretched just literally opened the box and unrolled.No way I did the damage not even possible.I can’t say how it happened at the factory or shipment but as you can clearly see in the pictures it’s right on a fold so I’m sure that has something to do with it during the folding process most likely before being boxed.The liner was definitely damaged right out of the box no question about it and they told me to get a patch for it.Absolutely ridiculous 
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 03/19/2024

  Regrettably, due to the elapsed period of three years and the absence of notification within the stipulated 30-day delivery window, we are unable to extend assistance in this matter. It is conceivable that the described damage may have occurred during transit or installation processes.
  While we empathize with the situation, we are limited in our capacity to offer a full replacement for the liner. However, as a gesture of goodwill, we can provide a small vinyl patch to facilitate any necessary repairs.
  We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding of our limitations in this regard. 

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pool table from this company which arrived damaged (the surface was uneven making the table unusable).
  
  I immediately reported to the company and they asked me to file a warranty claim even though it arrived damaged and should’ve been company’s responsibility. They told me that was the only way so I complied.
  
  Now they tell me that the claim has been approved but I need to send a leg back to them. This would mean me paying extra (above the $300 already wasted on assembling a damaged table which I haven’t even claimed back from them) to disassemble and then for disposal of the rest of the table. I asked them to have it done at their expense but they’re flatly refusing to do so.
  
  I am not agreeable to sending back anything to them. They should refund the full price of $1,324 that I paid for the table and $300 for the assembly, and then have someone come in and dispose the table off at their expense or pay me for the dismantling, disposal and shipment of leg (estimating $300 but will provide all receipts). Estimated total 1,925 = 1,325 for table + $300 assembly + $300 (estimate) disassembly, disposal and shipment of leg
  
  Thank you

  Customer Answer

  Date: 02/21/2024

  The company has agreed to pay a prepaid label for the leg but the majority of the cost would be of dismantling and disposal which they haven’t offered to pay 

  

  Business Response

  Date: 03/01/2024

  Upon reviewing your complaint, we want to clarify the resolution process.
  As per our warranty policy, we offered to provide a full refund upon the return of one of the legs of the table, which you requested. To facilitate the return process, we promptly issued a call tag to cover the cost of returning the leg.
  However, we must clarify that additional charges incurred for the installation and dismantling of the table are not covered under our warranty policy. We regret any inconvenience this may cause, but it's important to note that such charges fall outside the scope of our responsibility as outlined in our terms and conditions.