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Business Profile

Sports Cards

Hybrid Grading Approach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Cards.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14,2024 and July 06, 2024, I submitted two separate orders to HGA to have cards graded and placed in protective slabs. I did receive the cards back from them but noticed one of my higher end Autographed cards had been damaged in the process of them putting the card into a slab and was put into the slab with a damaged corner that is folded up. The card was absolutely not like that when I sent it to them. I have sent several emails and even messaged on their Discord but I can’t get anyone to respond. They have also shut down their website due to a “realignment” and I am unable to look up any past order numbers or anything. I do have credit card statements showing where I sent in the order and statements showing where I paid for return shipping.

  • Initial Complaint

    Date:07/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 120+ shipping and got literally nothing in return, I feel as if they didn’t even look at my cards they just received the packed , packed it back up and took my money, no remorse no follow up , nothing. Asked for a refund and was denied, not even a partial refund, you guys take peoples money and don’t do anything, how is that fair ?
    Message says “all cards have been graded” nothing was graded. I just want my money back.

    Business Response

    Date: 07/18/2024

    We are sorry to hear that the customer is upset regarding his order ID 142355. Per our policies and procedures which the customer did agree to when creating the order there is not a refund that is due. The customer was notified that the cards could not be slabbed as the autographs were deemed to not be authentic. Our office did provide a service to authenticate the cards which we did. The encapsulation could not occur due to the autographs being non-authentic. Therefore, HGA did provide the service that was provided when the customer submitted the submission. 

    Customer Answer

    Date: 07/18/2024



    Complaint: 22007806



    I am rejecting this response because:



    Sincerely,



    **** *******

  • Initial Complaint

    Date:11/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Haven’t spoken to or used their services in over a year. My bank account was charged by this company, once for *** and then again for *** on the same day. No explanation of why and no notification. I have never signed up for anything with this company nor did I know they had my account info, I would like refunded and for them to delete my information.

    Business Response

    Date: 11/27/2023

    This customer did sign up for a free trial period with our Membership. When signing up there is an agreement clause that they must check prior to receiving the membership. The customer did agree to the annual fee renewing each year. Our customers have the ability to cancel the membership at any time through their online account. We have refunded the customer for the fees and proof is attached. 

    Customer Answer

    Date: 12/02/2023



    Complaint: ********



    I am rejecting this response because:

    I didn’t not sign up for the membership as they are claiming, it is a scheme they are running. Others are experiencing the same issue with this company. This is not the kind of company the BBB wants anything to do with.

    Sincerely,



    **** ******

    Business Response

    Date: 12/13/2023

    The customer did agree to the terms when signing up for the membership. The agreement to the terms does indicate that the payment is on auto renew and the customer can cancel the membership or cancel the auto renew at any time. All customers have access on their account with HGA to do so at any time. HGA did provide a refund for the membership fees and the customer's membership was cancelled at the time of responding to the last complaint. The customer was notified of this as well.  

  • Initial Complaint

    Date:04/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent football cards in to be graded and in cased for protect and paid for these processes in advance, standard procedure… I received them back and the cards were incased but not graded. I have tried three different times to resolve the problem and the company will not respond to any attempts to contact them.

    Business Response

    Date: 04/27/2023

    We are happy to assist the customer in having this issue resolved. Unfortunately, I do not have any record of him reaching out to us. When he created his order, he did submit for PC order which does not receive grades or authentication for the cards. Prior to creating the order, he has to personally choose and select PC option and then he has to check a box and agree that his cards will not be graded. I have provided proof of the email search, the details pertaining to the PC option via our website, what he must agree to when submitting an order and also the proof that his order is PC submission. Our PC option is a personal collection which just encapsulates the cards. The customer is welcome to reach out to [email protected] at any time to have the issue resolved. The PC option is less expensive and has shorter days for processing than our graded cards typically. 

     

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see scanned doc.pf

    Business Response

    Date: 09/14/2022

    Business Response /* (1000, 6, 2022/08/30) */
    Hybrid Grading did originally grade a card for a different client that matched the same type of card this client sent back to us. Due to the card being taken out of the HGA slab and then supposedly sent to PSA it does cause issues. HGA cannot within good faith state that the issue lied with the original grading process of HGA. The card could have been replaced with another one or altered after that time. We are not stating that this customer has falsely claimed any information either though. We are at a point where there is not an accurate determination for HGA to state 100% that is the exact card we originally graded or that there were no alterations done after taken out of the slab. Due to the issue of the situation HGA has provided the client a refund for the original cost of the card that was purchased. The client has already been contacted and the funds were processed.

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