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Business Profile

Storage

MorningStar Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a unit with the company. During my time, half of the stuff I had in the unit was ruined. Had to throw the ruined stuff out.

    I was there from April 23, 2021 to August 14, 2022. I reported the problems multiple times, but they said I did not and told me the mold is just dust. The company will not refund me or pay for the damages - only offered $300 and $500, which only would replace two items that were ruined. The company then said to go through the insurance company even though their brochure says they deny mold. MorningStar has said they contacted the insurance, but the adjust at the insurance company said they never spoke with anyone at MorningStar about the issue.

    I then sent all of my photos and testimony to the insurance company, and they came back with a denial letter stating they are denying my claim due to mold. At this point, I want a refund for the entire time I was there due to the fact that the unit my building was obviously not in a climate controlled environment, let alone the fact that the thermostat in the building was inaccurate according to the property manager in an email he sent me, and my stuff was ruined. I can provide all of my pictures if need be.

MorningStar Storage is NOT a BBB Accredited Business.

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