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Business Profile

Timeshare Companies

Resort Advisors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resort Advisors Inc. colluded with Excursions of Branson MO. and charged me ********** for services they claim would guarantee me an exit from a Timeshare contract my wife and I owned. They did nothing to follow-up on that pledge and I ultimately wrote a letter and gained an exit from my Timeshare on my own. Their business promises and practices were fraudulent as was the claim of performing work on my behalf.

    Business Response

    Date: 09/27/2023

    *******I am in receipt of Mr* ***********s dispute and offer the
    following.  Mr. ********** was referred
    to our office to get out of his Capital timeshare in November 2022. Mr.
    ********** returned our signed documents and paid the $1700.00 file fee on
    January 30, 2023. Mr* ********** did not pay Resort Advisors $10,995.00. We
    started work on Mr* ***********s Capital timeshare as of January 30, 2023 and
    this is the first time we are hearing of any dissatisfaction.


    Mr. ********** was assigned to Kim to assist him with the
    process. He has spoken to Kim a number of times, returned his questionnaire,
    and his case has been progressing as it should. Mr. *********x is stating in
    this complaint that his Capital timeshare has been completed so we have
    fulfilled what we were contracted to do.


    We would be happy to speak to Mr. T********* further if he
    would like to call our office at 8************

    Business Response

    Date: 10/02/2023

    Mr* ***********s claims are absolutely untrue.  Resort Advisors is a 3rd party
    deed and title transfer company located in Knoxville, TN.  We have no employees in Branson, Missouri. I
    cannot speak on another Companies' behalf or what took place with another
    contract. I cannot offer a refund of monies that were not paid to Resort
    Advisors. We charge $1700 for all Capital timeshare cancellations and there
    will not be a refund of this fee as we did what we were contracted to do and
    Mr. ********** *s out of his Capital timeshare.

    Customer Answer

    Date: 10/11/2023

    So, what do u do? Do report a finding of fact based on parties response? Just trying to figure out what is BBB role when complainant send a complaint? I understand your non-enforcement position. But, exactly what benefit do you provide to a complaint filer?

Resort Advisors is NOT a BBB Accredited Business.

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