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Business Profile

Timeshare Transfer

Thomason Travel Consultants Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr Thomason blatantly lied about time share settlement services. Paid $9000 and did not receive any service even close to his promised assistance and outcome. Only received a couple of poorly written firm letters

    Business Response

    Date: 01/31/2024

    ******* ****** was successfully exited from his contract from his timeshare in December of 2020 as agreed upon in his contract.  I will not be providing a refund because the contract was correctly completed..  I have no idea he would try to get a refund 3 years after he no longer owns his property..

  • Initial Complaint

    Date:04/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this company for them to get us out of our timeshare. We paid them $3500. We signed the contract 8/24/21. The lady I have been talking to has gotten a little bit of an attitude with me a couple of times because I’ve asked what’s taking so long and mentioned the refund to her. In the paperwork it states that if it takes longer than 12 months they will give us a refund. Now they are saying they “believe” our timeshare has been canceled but they can’t provide documentation of it because reaching out could cause the company to ask for renegotiation on this account. We just want our money back. It’s been a year and 8 months. I attached a highlighted copy of the page that states they’ll give us a refund.

    Business Response

    Date: 05/08/2023

    I have spoken with the client and she knows that the contract was completed.  She was just unaware that all had been completed and her timeshare was canceled.  

    Customer Answer

    Date: 05/16/2023

    I apologize for not getting back right away. I have been dealing with some personal things. I spoke with Mr ******** about this and he said that the timeshare was canceled. However I still have not received any proof of this. He said I was supposed to receive a letter, and I have not.  

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