Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 12 of 2023 First Choice Tree and Lawn Service cut down a hickory tree on my property. During the removal of the tree, damage occurred to our neighbor's chain link fence. I was told by the receptionist that all damage would be repaired by the business. After multiple phone calls over the course of several weeks, the damaged fence has still not been fixed. Each time I speak with the company I am told someone will call me back with an update but no one ever does. On more than one occasion I was told someone should be coming out to check the damage but no one ever shows up. Given that the business has had 7 weeks to begin repairs and has thus far failed to do so, I am forced to seek assistance in this matter. All I want is the damage to my neighbor's fence repaired.
Business Response
Date: 09/28/2023
Hi,
We deeply apologize for the damages done to your neighbor's fence and for any miscommunication issues.
I do see in my records that these repairs have been completed. If there is anything else, we can do please let me know.
Thank you,
******* Greene
Customer Answer
Date: 09/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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