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Business Profile

Tutoring

Tutor Doctor Knoxville

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tutor Doctor Knoxville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tutor Doctor Knoxville has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with Tutor Doctor to help our child with reading. They offer a money back guarentee so we thought it was a safe investment. She didn't connected to the first person they sent so we requested another person. That person did nothing but sit and listen to her read so it wasn't helpful at all! We decided to cancel the service per our contract. We had to pay in full up front. We are owed a refund of the unused portion of our payment. We have made several attempts to contact Dr. ***** through phone calls and emails. He has never returned a call or answered an email. If has been a full month since we cancelled. That is ample time to process the refund!! It appears he intends to keep all our money and ignore us! Other people should be warned about this organization. I would think it's false advertising to say you offer a money back guarantee and refuse to honor it!

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 5, 2022/08/12) */
      I have discussed this with at least two people in the family. As I told them, due to our checks and balances it sometimes takes over a month to get their refund. This is even stated in the agreement. One thing that was not mentioned was that during the Summer I am short staffed and things slow a little.

      The family will be getting their refund according section 13 of the enrollment terms of services. My goal is to not keep their money and ignore them, but when you have answered their questions several times other matters take priority. We are not false advertising and the only thing that people should be warned about us is our list of happy clients The family will receive their refund by August 16. I trust that this clears up this matter and the issue is closed.

      Joel


      Consumer Response /* (2000, 7, 2022/08/22) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Interesting response! He discussed a refund one time with my daughter and never with me, let alone several times! Such a sad way to do business! I received the refund since I filed a complaint with the BBB.

    Tutor Doctor Knoxville is NOT a BBB Accredited Business.

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