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Business Profile

Vehicle Wraps

Epic designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Wraps.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Non-Fulfillment of Vehicle Wrap Agreement and Demand for Deposit Return
    Dear ******,
    I am writing to formally address the issue regarding the vehicle wrap service agreement we entered into on [Date of Agreement]. As per our agreement, Unification Sanctuary paid a deposit of $1,750 to Epic Designs for the vehicle wrap project, with the understanding that the service would be completed by [Agreed Completion Date]. To date, you have neither fulfilled the service nor returned the deposit, despite repeated attempts to communicate and resolve this matter amicably.
    Here are the details of the transaction:
    • Agreement Date: [Date of Agreement]
    • Service: Vehicle wrap for [Vehicle Description]
    • Deposit Amount: $1,750
    • Agreed Completion Date: [Agreed Completion Date]
    • Current Status: Service not performed, deposit not returned
    This letter serves as a formal demand for the immediate return of $1,750 deposit. Mr. ******* and myself have made numerous attempts to contact you via [list methods of communication, e.g., phone calls, emails] with no response or resolution. Your failure to deliver the agreed-upon service or to return my deposit constitutes a breach of contract.
    Please be advised that if I do not receive a full refund of $1,750 by January 30, 2025, I will have no choice but to pursue legal action to recover the deposit, along with any legal fees and costs incurred in this process.


    I urge you to resolve this matter promptly to avoid further legal proceedings. Please confirm receipt of this letter and your intention to comply by returning the deposit via [preferred method of payment or contact method] no later than the date specified above.
    If you wish to discuss this matter or arrange for the return of our deposit, you may reach me at 201-315-2456 or [email protected]
    This letter serves as my final demand before legal action. I trust that you will address this concern within the stipulated time to prevent further escalation.

    Sincerely,


    ***** ****

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business stated he need payment up front for supplies for my job order. He was paid via cashapp and job was not completed when I was promised and now the business owner is ignoring my texts and calls

Epic designs is NOT a BBB Accredited Business.

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