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Business Profile

Vending Machines

Vending Accelerator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract in October 2023 for this company to secure me 3 high traffic vending locations. After a few months I asked for a refund as they were unable to produce results. They said we can talk about a refund at 6 months. I checked with them multiple times after six months and they said I should just have patience. At over a year they said they would finally refund me. A month later they said a lawyer would be contacting to make payments. No lawyer called. For two months they said they will start to make payments back to me. Today they said they should start making $1500 payments monthly on Monday. But there is no guarantee.

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them on 09/2024 in the amount of $9,000. This was for vending machine locating services. I waited until 06/2024 as they told me they will no longer be offering done for you locating services which is what I paid for. From there, I requested a refund since things were not working, and since June I've been asking for my refund and I keep getting told that my refund is coming but here we are in August still waiting for my money to be returned back to me since they did not render services.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27 2023 I entered into a contractual agreement with Ryan ****** the owner of Vending Accelerator for placement of vending machines at 5 locations in a 90 period of time. I paid him ********* for this service. This was also in include weekly updates. After several months no locations were obtained, communication was limited and only occurred when I initiated. During these communications Ryan did not provided updates on my locations only excuses as to why he was so busy and then stopped responding all together. On January 10, 2024 my attorney send him a demand letter for a refund. On March 6 2024 Mr ****** issued a refund contract with a promise to repay the funds, he has yet to do so, and has stopped responding once again. I will be taking further legal action.

    Business Response

    Date: 05/31/2024

    Vending Accelerator has been in contact with Ms. **** *nd has paid out ********* in refund payments with only a $******** balance due which will be satisfied within 1 week of this response and considers this dispute resolved. Thank you. 

    Customer Answer

    Date: 06/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have now received a refund in full. I am still very concerned about this businesses practices in general. I hope you able to keep this business on the radar as I’m sure complaints will continue to trickle in. 


    Thank you for your attention to this matter. 

    Sincerely,

    Lauren ****

Vending Accelerator is NOT a BBB Accredited Business.

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