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Business Profile

Venetian Blind Dealers

Budget Blinds of West Knoxville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Venetian Blind Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is too many characters I will add an attachment.
    We ordered on 7/11/24 and have continually had problems. They send us a broken product and when we told them to take it back they are refusing and want us to pay for it. That’s a very short brief explanation to a very long drawn out situation. We have everything in writing. They are now threatening us and we called corporate and even corporate was appalled but since they are a franchise they are limited apparently with what they can do.

    Business Response

    Date: 05/27/2025

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  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered vertical blinds for nine windows on 12/7/23, paying half of the total balance of $4990.00 and the blinds were delivered on 12/20/23 when we paid the $2495.00 balance. We made no complaints when the installer's helper stepped on multiple blinds as he was hanging them, and many had to be turned because they were installed backwards. We started noticing that the blinds were not hanging symmetrically, where some had large overlaps while others hardly touched. I started calling Budget Blinds and speaking with ******** (***) on 7/12/24 as the issue was worsening. I called again on 7/17/24 (I had called on 7/15 & left a message with the answering service on 7/16) and *** was speaking with ****, who never took my calls, and emailing the manufacturer to see what could be done to correct the issue. I called back on 7/30/24 and was asked to text pictures to ***. The 12 attached pictures were texted and *** acknowledged their receipt. *** nor **** ever returned any of my calls so I kept calling back. I called again on 8/12/24, and *** said that **** said our blinds were no longer under warranty (they came with a 2 year warranty). He apparently had pulled my husband's records where he had bought a blind around 15 years ago. I explained that we had only bought our blinds in December 2023, and **** decided to send the installer back to personally look at the blinds. When I called *** on 8/19/24, she said that the issue is that our blinds are too light in color, allowing the overlap to show and they could sell us darker blinds, but there was nothing else they could do. I told her this was unacceptable because if this was an issue with the lighter color, we should have been told at the time of the sale, and with light behind them, even darker blinds would show the overlaps. She said she would have the manufacturer's Representative to call me. He had not called, and I called back on 8/29/24 and *** said she would ask him again to call, and he hasn't called to date.

Budget Blinds of West Knoxville is NOT a BBB Accredited Business.

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