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Business Profile

Weight Reduction Physician

New Life Bariatric Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Reduction Physician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made contact with this facility and set up an initial consultation as I had numerous questions regarding weight loss surgery. While on a speaker phone my wife and I inquired about the cost of this initial consultation due to the fact I was uncertain if I wanted this procedure. We were twice reassured there was no cost for the first/initial consultation as it was more or less a meet and greet with the surgeon. After finishing the call, we got to talking and wanted verification of the cost of the visit. We made a second call within 5 minutes of the first to verify what we heard and again we were reassured I needed no payment for the first visit. We went for the visit on 4/11 and told the nurse we were just there to talk to the surgeon and see if this was something that might be a possibility for me. Visit went well. Fast forward to May and I receive a bill for the visit. I call to try find out what is going on and I am told VERY CONDESENDINGLY that it was my responsibility to know what I owe, they claimed I misunderstood. I didn't misunderstand anything. My wife and I were in FACT told not once, not twice but three times there was NO cost for the first visit. Any and all misunderstandings in this situation is on their part. Poorly trained staff is NOT my fault. We were told three time this was not going to cost us anything by their staff. I do not think mistakes on their part should cost me anything. Could she have misspoken absolutely, this is not my fault nor my responsibility. I feel we went above and beyond to know our responsibilities were going to be only to have the rules change because a poorly trained staff member misspoke THREE times. Please help us resolve this. This is NOT our misunderstanding we know what we were told!

New Life Bariatric Surgery is NOT a BBB Accredited Business.

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