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Business Profile

Wheel Alignment

Fred's Alignment Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheel Alignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my car in Freds Alignment on Monday - dropping off at 10 p.m. I picked it up the next day, around 1:30 p.m. I went home, picked up my brother and we went to vote. The car is always locked. I noticed later Tuesday evening when I tried to turn my stereo on that they had stolen mine and replaced it with a much cheaper version that doesn't work, and might have possibly damaged the bay. I had a JVC stereo (I know model information) . They replaiced it with a very old Pioneer radio. The ONLY time this could have been removed from the vehicle was at their shop. Someone would have had to break the window to get it otherwise, and I have a GREAT security alarm on my car, so if you try to get in it goes off. The ONLY place it could have been taken was during the time it was at the repair shop. I have reached out to the owner but they have not yet responded. I would like my stereo returned or replaced. if you cannot mitigate this, I will be suing them in small claims court. I have proof of them rendering services, as well as an uber record that dropped me off for pickup. I immediately contacted them. At present, it is being investigated by the police department, but there is no litigation currently.

Fred's Alignment Service is NOT a BBB Accredited Business.

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