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Business Profile

Window Installation

Pella Windows & Doors - Knoxville
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Pella Windows & Doors - Knoxville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pella Windows & Doors - Knoxville has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Julie C

      Date: 01/02/2025

      Salesman Doug will tell you absolutely anything to make a sale and then once the promises are made and money is in hand it is all down hill. Took much longer than quoted for the install which turned out to be the least of the issues.
      After being assured by Doug that these windows would make a drastic difference in noise, they made zero difference at all. When asking about this after the fact I was first told that I declined the upgraded windows for noise, which is something that was never presented to me. I made it very clear that noise transmission was very important in product selection and I feel sure this was just a cop out. But after pushing back on that and telling him I know nothing of this option, he then came back to tell me that noise reduction isn’t actually an “official Pella claim”. So he fraudulently made claims outside of his company’s official claims just to get the sale. I paid over $25,000 for 7 windows. It is hard to fathom that I couldn’t get very high end windows with any level of noise reduction, but the $10,000 windows that I had prior to this were just as good.
      Wouldn’t use this company unless you are looking to be defrauded by your salesman and overpay for broken assurances.

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