We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windshield Repair

Glass Doctor of Knoxville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for Glass Doctor of Knoxville's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Glass Doctor of Knoxville has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was hesitant to leave a negative review, until I talked to the owner ******* ******, then felt it was completely warranted. Run far away, call a different company.

      Let's start with the positive: Came out within 24 hours of confirming my windshield on my vehicle would be replaced. Technician was very nice.

      Now for the rest of the review. My replacement windshield was busted when installing. I get it, things happen. Was left waiting the rest of the day without a vehicle because I was told they would be back before the end of the business day to get a new windshield installed. At 5:00 I'm told they're not replacing my windshield today but I would know something tomorrow. So, at this point I have a windshield that is busted worse than the original that I'm left to deal with until I get a 2nd replacement. I get a call saying they will be out 5 days later to fix the windshield that this company busted, but for my trouble they'll be waiving the calibration fee. When asked what that cost would look like now, I'm told it's the exact same price as what ****** quoted me prior to taking the job. So a non-existent discount on a windshield that's worse than my previous one. After going back and forth about this for a little bit we get it worked out where I can get the windshield replaced the following day. I asked to speak to ****** (the owner), and he starts spouting off about everything that can come to his mind. Doesn't bother to listen to anything I have to say. Tells me to take it or leave it? All in all horrid experience and now I'll be waiting on the next company (probably Safelite, who I should have used to begin with) to come fix his companies mess. I'm sure he'll have some response in rebuttle here as he's done with the rest of the negative reviews, but take my word here. I'm sure they do fine work when everything is smooth, but you don't want to deal with them if everything is not smooth.

      Business Response

      Date: 04/14/2023

      this unfortunate incident was handled by myself and my franchisor.  we had to replace a broken w/s with a broken w/s for one night because the glass broke during installation.  the new w/s was not available until the next day.  we intended to replace the w/s the next day, with a discount, but the customer tried to make my company do it for free.  not possible, as the truck also had to be recalibrated.  accidents happen  nothing was damaged.  we made accommodations to take care of the issue the next day, but the customer was not interested.

    Glass Doctor of Knoxville is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.