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Business Profile

Camper Dealers

Camping World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get warranty work done. Can’t get phone call back. Been waiting for weeks. It’s on a new motorhome I bought

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my motor home on Sept. 26 to have 3 things done: Replace a fuse for the radio, rotate tires, and replace entire awning including arms. I was correctly contacted for authorization of cost for each job, which I approved. I was NOT told, however, that the shipping charge for the awning was going to be $705.66! I would never have approved that, as I can order these exact parts from Camping World website and have them sent to the store with FREE shipping! I asked to speak to a manager several times, none would return my call. The service advisor agreed to remove $100 off the shipping charge, which was unsatisfactory. I asked them to provide a copy of the shipping invoice for my items and I would pay it-they refused.
    When I went to pick up my unit, I again asked to speak to a manager and was told they were on vacation. I paid my bill and waited outside for my unit. When the gentleman brought it up, I extended the awning to make sure everything was working properly. To my astonishment, the same old, dirty, ripped canopy was never even replaced! I then double checked my tires, as I make a mark on the inside front right tire to make sure they are correctly rotated, and my tires were never rotated! I went back in to complain. The gentleman acknowledged the canopy, and took it in back and I had to wait another hour while they replaced it, and of course they had it in stock. He would not rotate my tires, stating that it said it was completed on my invoice. It also said my awning was completed....
    I am requesting the return of funds to rotate my tires ($380), and the shipping charge for the awning (605.66), which was never authorized, for a total of $985.66.
    I have purchased 2 fifth wheels from Camping World, and while I know its a big company and sometimes one hand doesn't know what the other is doing, I don't expect to be exploited like this from a company I generally support.

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The awning from my Sprinter Camper fell due to a result of wind damage. It has taken over 3 months to finally get service rep to access the situation. On 9/11/24 Josh, the service rep, was sent to fix the awning. I paid $214 for the initial assessment and I am being charged an additional $800 for services rendered. I was advised my extended warranty would not cover the damages. When the repairs were made, the service rep advised that he did not realize that the hydraulic arm was broken and the other rep proceeded to remove the led lights then advised me that that would need to be replaced. I asked if service could be postponed until the awning could actually be fully repaired and I was advised that they had to put the awning back up, even though it would not work, and then I could pay to have a new arm replaced and installed separately, along with the lights. I am not getting anywhere with the company on why my extended warranty does not cover wind damage and also why my awning was not repaired as promised while expecting me to pay a total of approximately $1041.00. I was advised that for the service rep and his assistant to be paid he just had to put the awning back up and leave it not functioning. I do not know how to proceed with this issue. Camping worlds website and reviews are overflowing with complaints and I am worried that I am being taken advantage of, especially with all I have dealt with to just get the awning looked at and after reviewing the hundreds of complaints online. Please advise me on how to proceed. Should I seek legal action? Is there anything the BBB could do to assist me in this matter? Please let me know as soon as possible. I have not yet paid the additional $800 charge due to the awning not actually being repaired to its original state. ** **** ** ****** ******** *** ** **** ***** ****** ** ************* 

    Business Response

    Date: 09/20/2024

    September 20, 2024


    ***        ****** ********* *** **** ********
                 *** ****  ********


                  Camping
    World RV Sales, LLC (“CWRV Sales”) is in receipt of the
    above-referenced consumer complaint (the “Complaint”) recently filed with your
    office. We take all consumer issues very seriously and appreciate your office

                  bringing this matter to our attention.    


                  CWRV
    Sales confirms that we have spoken with the customer and have explained the
    charges and eta of her needed parts. To that end, we consider this matter
    closed.       


                   Nothing in this correspondence shall be
    construed as an admission of fault or liability with any issues raised in the
    Complaint or statements **** ** ****** *********


                  Respectfully,  

                  CWRV
    Sales 

Camping World is NOT a BBB Accredited Business.

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