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Business Profile

Storage Units

Fortenberry Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fortenberry Mini Storage (Joyce Fortenberry and Regina Underwood) was sold to Southern Homes and Farms/dba Fortenberry Self Storage (Mark Underwood, Caleb Underwood and Elfride Defoe.) in an undisclosed real estate transaction filed in Sevier County on 7/8/22. The sale was leaked mid July and there has been complete confusion and chaos in making payments ever since. July - both parties were giving conflicting information on where/who to pay. Upon receipt of a letter from the new owners, I made my July payment to them. August - I had to wait for a pro-rated amount as instructed by the new owners. An official check was dropped in an unsecured drop box on 8/12/22 but was not collected and posted until 8/15/22. I sent a text noting the drop and my concern over the box not being secure. Prior to receiving my prorated invoice, I received a text that I had been locked out while on my way to the property. I cancelled my help that was supposed to meet me there. Upon my arrival, I found that there were no locks on the units when I arrived. September - I purchased an official check and transferred it to their account. Notified them that my payment had been made and have been getting the run around again. They can see the payment but refuse to post it, and have maintained the locks on my units. I am disabled and am working to sort, clean out, donate and discard property from these units. I have a significant drive in order to get to the location. These people are essentially holding my property hostage in order to inflict financial harm. Mark Underwood is a licensed realtor and has also failed to file for a new 911 address as he should. There have been numerous thefts at the property which they are trying to hide, which I believe is likely for insurance purposes.

    Business Response

    Date: 11/21/2022

    Consumer Response /* (3000, 28, 2022/11/02) */
    See attached Customer Rebuttal

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