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Business Profile

Moving Companies

Ellis Moving and Storage, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ellis delivery driver (or subcontractor) drove thru part of our yard while making the delivery despite signage advising them of a different direction to take. Only after several attempts to reach out to them did they get back to me. Then their insurance carrier asked me to fill out a claim form which I did. After several days, the insurance company said the carrier needed their own claim form filled out which I did. Several weeks later, no response until I reached out again. They requested than I get 2 estimates to which I said they would need to schedule the estimates. Still another delayed response indicating a low ball offer based on an estimate they received. I know for a fact that no one ever came to see the damage. Requested a copy of the estimate and to schedule a site visit for the second estimate. No response for weeks until I reached out. Then a slightly higher offer was made. After a few back and forths, I agreed to a slightly higher offer but only if it could be done immediately. After more than a week, no response. Then I reached out again and they indicated their accountant just got back from vacation and a check would be cut with the next check run. Still a week later, no check or response. Just one delay after another. Meanwhile I am having to mow around the yard damage.

    Business Response

    Date: 06/06/2024

    the check was mailed on Monday

    Business Response

    Date: 06/10/2024

    the check was mailed on Monday

    Customer Answer

    Date: 06/12/2024

     
    Complaint: 21806087

    I am rejecting this response because: it took entirely too long and too many efforts to get here. I made it clear I would accept the settlement only if it arrived timely. 

    Sincerely,

    *********************

    Business Response

    Date: 06/14/2024

    they received the check on the amount agreed. the corporate account was involved the WHOLE time. they consider this small claim is closed.  this is final and consider is closed when he deposited the check. claim close.

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