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Business Profile

New Machinery

Thompson CAT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Machinery.

Complaints

This profile includes complaints for Thompson CAT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thompson CAT has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Thompson CAT

      1245 Bridgestone Blvd La Vergne, TN 37086-3510

    • Thompson CAT

      1333 Foster Ave La Vergne, TN 37086

    • Thompson CAT

      1255 Bridgestone Pkwy La Vergne, TN 37086-3510

    • Thompson CAT

      777 Steel Stock Rd Clarksville, TN 37040-5368

    • Thompson CAT

      667 Horace Lewis Rd Cookeville, TN 38506-5955

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a ***** from thompson cat. Initial delivery date was delayed 3 months with little to no explanation. Within the first 3 months we had the ac go out, hydraulic leaks occur, and the front glass was installed improperly by the manufacturer. 1 year later I have had more than 20 warranty repairs, many recurring issues. Currently the machine needs work on the ** system for the 3rd time. The machine has constant issues and when thompson cat assures us things are fixed properly we have the same issue the next week.

      Business Response

      Date: 02/10/2025

      The machine in question was purchased in January 2023 and has accumulated ***** hours of use, as validated on January 28, 2025. The customer has experienced some repairs, all of which were covered under warranty. Due to the high number of hours put on the machine, its current value is less than the amount the customer owes.


      During fall 2024, Thompson sales representatives and a manager visited the customer's job site, where their attorney was present. The customer expressed concerns about the machine's performance, stating it seemed weak. In response, Thompson provided a larger machine for a free demonstration and offered to pay off the existing balance of the machine the customer owed to ************** if the customer chose to trade for a different machine.Alternatively, Thompson offered to purchase the machine at fair market value,which was $40,000 at the time. The customer did not provide any comments toward reaching an agreement.

      The machine's repair history, all covered by warranty,includes:
      185 hours: O-ring between sensor and pump
      280 hours: AC low pressure switch
      533 hours: Product Link
      554 hours: Replace AC compressor
      660 hours: Low hydraulic pressure adjustments
      713 hours: Low hydraulic pressure adjustments
      837 hours: Coolant leak (top radiator hose) - tightened hose clamp
      870 hours: Coolant leak (top radiator hose) - tightened hose clamp
      941 hours: Coolant leak (top radiator hose) - tightened hose clamp

      None of the above repairs were charged to the customer; all were covered by warranty or service policy. We believe we have provided the same level of care for this customer as we do to all our customers who experience machine issues.


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