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Business Profile

Propane Supplies

Advanced Propane

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Advanced Propane's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Propane has 5 locations, listed below.

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    Customer Review Ratings

    3.86

    Average of 7 Customer Reviews

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    Review Details

    • georgia t

      Date: 03/17/2025

      Brian came out to explain how our system works and how to use the features. He was so kind and informative. We were very appreciative of such stellar customer service and support

    • Sanford F

      Date: 02/26/2025

      Great people and always been there when we needed propane.
      Very helpful when I had questions on
      Propane related problems.

    • John R

      Date: 12/09/2024

      Advance Propane is just the best at customer service. I’ve had a lot of construction work going on at my house and consequently there are lots of obstacles to getting to my underground propane tank. Today the young man (don’t know his name but his number is 19) came to fill my tank and, instead of just leaving, he figured out a way to get the hose around the dumpster and the wood pile and fill the tank. Now that is GREAT CUSTOMER SERVICE! Thank you!

    • Rick N

      Date: 10/01/2024

      I had an excellent experience with Advanced Propane on 9/30/24. The technicians were incredibly professional, knowledgeable, and courteous. They arrived on time and efficiently completed the service, ensuring everything was working perfectly before they left. I was particularly impressed with their attention to detail and willingness to answer all my questions. Thank you, Advanced Propane, for your outstanding service!

    • Nick P

      Date: 09/07/2024

      Adv Propane come out on 06/12/2024 to run propane to our Sparta home and they broke an orifice on our new range in the process. They told me it would be fixed the following week. Throughout the next week, my wife and I called multiple times requesting an update and they refused to provide one.
      They finally came out to replace the orifice on 06/25/2024. We weren't living there at the time, but as we never heard from them, figured everything was fine. We were wrong. They had disassembled the range and simply left parts laying on our kitchen counter, including the entire range door, without so much as a courtesy call to let us know that there was an issue. The worst part about this is that they knew we were trying to sell the home. At this point I called the manager of the Cookeville Office, Kale, to demand an answer. Rather than even making an effort to correct the egregious "service" by he and his employees, he instead became combative. He eventually said another part was required due to "cross-threading".
      A few days later, we began calling to request updates. Kale refused to provide one. It was clear that he reveled in the situation he had put us in. On multiple occasions, when politely requesting an update, his response was "maybe, if I get to it". It wasn't until 07/01/2024 that they made it out to finally fix the issue and reassemble the range.
      Kale struck up a friendship during this time with an unscrupulous contractor who was remodeling our home - guy came in 5 months late due to neglect and $60K over budget. As such, it is clear that as a result of this relationship, Kale was had intentionally adopted an antagonistic posture toward us, and leaving us without service for 3 weeks and as such unable to sell our home. This is entirely unacceptable and no business should be allowed to operate in this manner.
      Lastly, would note that these conversations were recorded and I have both video/image evidence confirming all of this.

    • Lee S

      Date: 10/18/2023

      We scheduled an inspection with Advanced Propane Inc about a month ago. We wait 30 minutes, and they are a no show. I call the office and was told we are in Lebanon. I stated i was aware of that and they should have planned it better when you have to drive a distance or call and say you're going to be late. The lady tried calling to find where the driver is and can't locate the driver. I did not rate this company on their performance, they didn't show up as scheduled. We made plans to be there out our schedule. Not very satisfied with this company.

    • Ken D

      Date: 07/13/2023

      Could not ask for better service. This group has it together they are great at doing the job right and great customer service. Thank you

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