Complaints

This profile includes complaints for Cracker Barrel Old Country Store, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cracker Barrel Old Country Store, Inc. has 235 locations, listed below.

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• 

  Cracker Barrel Old Country Store, Inc.

  305 Hartman Dr Lebanon, TN 37087-2519

  
• 

  Cracker Barrel/All Northeast FL and the Southeast Atlantic Locations

  Hwy 341 Brunswick, GA 31520

• 

  Cracker Barrell Restaurant (all locations)

  Riverston Parkway Kennesaw, GA 30144

• 

  Cracker Barrel Old Country Store

  145 Prospect Hill Rd East Windsor, CT 06088

• 

  Cracker Barrel Old Country Store, Inc.

  30 Main St Tariffville, CT 06081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ***** gift card for my birthday in February. The number is **** **** **** **** 024 **** and recently went to use at the ****** ** Cracker Barrel Store and they said it was not valid.My friend purchased this card at the ********** Wal-Mart Store but she does not still have the receipt.I hope that you can replace my card with one that works. I have received gift cards in the past and this is my first problem.Thanks for you attention to this matter.*************************

  

  Business Response

  Date: 06/23/2023

  Reached out to guest by phone call. We are sending her a replacement gift card. 

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2023, I took my family to Cracker Barrel in **********, ** for dinner. A long period after we had ordered, the waitress stated they were out of mashed potatoes. I reordered a baked potato and awhile later was informed they were out of those as well. My wife and aunts hamburger steaks arrived and they were so salty they were uneatable. My mother asked for pepper sauce and the restaurant was out of that as well. At that point I went to the front counter to speak with a manager. I was told the manager was in the kitchen and not speaking to customers and there was no one to address my concerns with. Our bill was $54.93 before tax and tip. On June 6, 2023, I contacted Cracker Barrel customer service and was given a case number ******** and told I would be contacted in 5 days. To date no contact has occurred. This was a terrible experience and I am asking for a refund please and thank you.

  

  Business Response

  Date: 06/23/2023

  Reached out to the guest. Apologized for the delay. We sent digital compenstiaon on 6.21.2023. I confirmed with the guest and he did receive it. 

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employees could not get either of my gift cards $25 each to work on their cash register. I know my cards are good. apparently the cards need to be replaced with new ones that your employees can get to go through their cash register.

  

  Business Response

  Date: 06/14/2023

  Reached out to the guest for gift card numbers. Sending her a replacement gift card by mail. 

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cracker Barrel has run a promotion for catering Thanksgiving and Christmas dinners both, that if they were ordered and picked up within a certain amount of time they would give you a $10 or $20 gift card. I can't remember the exact promotion. Anyway. When picking up Christmas dinner the employee said their corporate office was sending out the promotions. Here it is June 10th and we've gotten nothing from them. My son has emailed them and they said they needed order numbers. Upon our own research (they should've been able to do) we found the order numbers and emailed them back. They never responded. Called the 800 corporate number and that's useless. I emailed them and they said they would email the certificates within 24 to 36 hours. That was over 2 weeks ago. Called the local restaurant that fulfilled the order and they even tried to email they're corporate office. but ultimately said it was corporate that had to fulfill my request. All I want is for them to make good on their offer.

  

  Business Response

  Date: 06/14/2023

  We had some issue with the distribution of our Bonus Promo cards for our holiday meals. We were not able to send her Bonus cards at the time of her request letting us know they were not received. We sent her 2 complimentary meal cards to replace the bonus cards. Those were sent to her by email on 5/15/2023. 

  

  Business Response

  Date: 06/14/2023

  I reached out to the guest by phone. I resent the comp cards to her today.

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20169989
  
  I am rejecting this response because:  I still have not received vouchers.  Are they sending to the correct email address?  *************  I've checked spam/junk folders and there's nothing there either.  I tried to call the number to speak with the lady directly but the automated system leads a lot to be desired and you get no one.  At this point...just mail them...  ***************************************************************************

  The next time Cracker Barrell decides to run a promo like this again... how bout you just discount the catering?  Or give the store the ability to take care of customers instead of pushing it off an the corporate office.  The phone line should have an option for customer issues.  Why is this so difficult?  This goes all the way back to Chylee.  Twice with my son trying to ************* and now me.  Follow up phone calls would resolve to make sure vouchers are received would be ideal.

  
  **********************************************

  

  Business Response

  Date: 06/15/2023

  I reached out to the guest. We are sending 2 compenstion cards to her by mail. We resent both cards again today and they are not being received.

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rocket set with table 5/25. Usually I have read that it takes 2-3 weeks for it to come in, but ships pretty fast. I have been unable to reach any customer service representative as the **** number is not working and hangs up on anyone calling guest relations, the guest relations contact form does not work, no agent is available for chat and no one responds to their social media. I want my order!!!

  

  Business Response

  Date: 06/14/2023

  An email was sent to guest today for the status of the order and date the order will be sent out.

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/23, we went to go to Cracker Barrel with the $45 worth of gift cards, only to be told since the gift cards do not have a pin, they were being declined. The cards definitely say on them that there is are no expiration date so therefore, they cannot be expired, and we have not used the gift cards for any purchases. Id like a refund on these gift cards since we can no longer use them.

  Customer Answer

  Date: 05/31/2023

  The address of the Cracker Barrel that we tried to use the gift cards was at **********************************************************************;

  

  Business Response

  Date: 06/14/2023

  Reached out to guest for all gift card numbers for review. She will send those to me by email. 

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card for Cracker Barrel Restaurants for $50 as I have done many times in the past because our craft group likes to meet there for lunch from time to time. When we tried to go again using our gift cards the doors were closed and no longer in business. They had closed suddenly without notice to the public which included all their stores except in *******, ****** which is at least a days drive from ********. I contracted CB to get a refund for my gift card. They issued a ticket number and two days later said it had been resolved. I called again and got the same response three times. I would like you to help me get a refund for my gift card number: ******************* Thank You

  

  Business Response

  Date: 08/30/2023

  Guest was contact by phone today. We are processing refund for her by check. 

  Customer Answer

  Date: 09/10/2023

  I did hear from Cracker Barrel's person by the name of ************************* and said they would be sending a refund of $47,01 and I am still waiting to receive the check before I respond that all is ok.  I will check the mail tomorrow for a check but it has been at least 10 days as that was August 30th.

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB Staff - lj May 10, 2023 Consumer placed a take out order at the Cracker Barrel located at ************************************** ********, **. Her receipt indicates 7:40 P. M. While waiting for her order she stopped in the gift shop and purchased three pairs of socks for our grandchildren. They were $7.99 a pair. The socks are on her receipt. She also purchased other items at the gift shop. Total price including take out was $60.83. When she got home she noticed the three pair of socks were not in the bag. She called the restaurant but they were closed. She called this morning and spoke with the manager ******. He checked and the socks were not at the cash register. Consumer feels it is poor customer service.

  

  Business Response

  Date: 05/23/2023

  Reached out to the guest by phone. I was not able to leave a message. There was not voice mail option. We do not have an email address listed for this guest. I need additional information so that we may assist her. 

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/23 I called order in at Cracker Barrel ************. I went to get my order and pay for it. I had a gift card and the gal said I needed a pin for it, there is none on the card. I used part of it in January, 2023 and have almost $30 balance on it. They asked for me to call a number at Cracker Barrel, they were closed. So today, Monday May 1, 2023 I called and they have no option to talk to anyone, they had me put gift card in and tell me I need a pin number. It referred me to do onlin chat. I tried that and it is NOT AVAILABLE. ALL GUEST RELATIONS. So I have a gift card with $30 that I cannot redeem and NO WAY TO GET AHOLD OF ANYONE. There was another phone number I found for GIFT CARDS THAT HAD NO PIN NUMBER ON IT, called that number and it disconnected me. What is going on with Cracker Barrel, they must have a way to talk to someone about a problem. Seems like bad customer service to me.

  Customer Answer

  Date: 05/02/2023

  i was able to get CHAT AVAILABLE at Cracker Barrel this morning. I chatted with ************** She verified I had money on the gift card with no pin and she/they will be sending 5-7 via email new gift card for that amount with a PIN. She also said she would send confirmation email which she did today. I put copy of it below. I don't want to close the complaint until I get the email card as promised. 

  Thank you,

  *********************

   

  this was from ***** 5/2/23

  Cracker Barrel Email Support ************************************************************ via lisfzqq0hrdy.4p-gub6uae.na210.bnc.salesforce.com  12:08?PM
  *********************
  44223
  
  Dear *****,
  
  Thank you for contacting **.
  
  You will receive a digital replacement gift card to your email within 5-7 business days.  
  
  
  Thanks again for taking the time to contact **.
  
  Take care,
  
  
  
  *****
  Guest Relations Representative
  Cracker Barrel Old Country Store, Inc.
  
  
  ref:_00D4PgUb6._5008Z2B7lem:ref

  Customer Answer

  Date: 05/11/2023

  Hard to read or follow this complaint thing. Got message from BBB and did what it asked. No clue what message is from BBB.

  

  Business Response

  Date: 05/12/2023

  A replacement gift card in the amount of $29.80 was emailed to the guest on 5/5 in response to ticket #******. The email address on the ticket is not the same as the one on this correspondence. For privacy reasons we will not post the guest alternate email address in this thread. 

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have received the email gift card as I had reported earlier to you. I have not attemped to use it yet, but assuming it will be valid. Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cracker Barrel Gift Card ******************* with NO PIN. On 3-15-23 we ate at **********, ** Cracker Barrel. I had lady to check balance on this gift card, and it did not agree with my records. I did not use it to pay for the meal, but used another card. I have receipts where I paid for meal and the copy where the lady checked the balance. I e-mailed Cracker Barrel on 3-27-23 and 4-17-23 to get history of gift card. The Guest Relations said they would contact me later, but they never get things resolved. They say in their 4-17-23 e-mail to me the above gift card was used on 3-15-23. This is not true. I only had balance checked at this time. I want them to tell me when this gift card was purchased, the amount of gift card, and why they said it was used on 3-15-23. Their Ticket NOs. in their e-mail to me are ******** and ********. Please help me get resolved.

  

  Business Response

  Date: 05/12/2023

  A replacement gift card in the amount of $30 was emailed to the guest today. 5/12/2023

  Customer Answer

  Date: 05/13/2023

  As you will see in my complaint, Cracker Barrel did not address my 2 concerns (1) DATE gift was initially purchased and ,(2)AMOUNT it was purchased for .  I want date and amount  this card was initially purchased  for.  They make so many mistakes, and I want to see if their  records agree with mine.                     Please contact them again to get this info I asked for in my complaint.

  Customer Answer

  Date: 05/13/2023

  As you will see in my complaint, Cracker Barrel did not address my 2 concerns (1) DATE gift card was purchased and (2) AMOUNT it  was purchased for.  I want to know the DATE. and AMOUNT it was purchased  for because Cracker Barrel  has gotten so many things wrong I feel I cannot trust them.  I want to see if it agrees with my records.                                                     Please contact them again  to see if they can provide me this info.  They don't even apologize  for their mistakes              Thanks, .                                                   *******************

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 20000896
  
  I am rejecting this response because:I also asked for Cracker Barrel to tell me the DATE and AMOUNT the gift card was initially purchased for.  They did not do this.  They never can get things completely resolved.  I want to know these things because  my records may not agree with theirs. Please again contact them in order to get this information.  Also please give any other agencies I might report their fraudulent activities such as Attorney General Consumer Affairs.  Thanks, 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/23/2023

  We sent an email on 5/12 letting you know the history of the card. All of these transactions happened at the **********, ** location.

   

  --------------- Original Message ---------------
  From: Cracker Barrel Email Support [************************************************************]
  Sent: 5/12/2023 11:15 AM
  To: ******************
  Subject: Cracker Barrel Old Country Store 

  Dear ****,
  
  Thank you for contacting us.
  
  We apologize for the confusion with card #******************* . Our system shows it was redeemed 3/15 then the charge was reversed on the same transaction. We have now removed the funds from the card and emailed you a replacement. 
  
  Thanks again for taking the time to contact us.
  
  Take care,
  
  ******
  Sr.Guest Relations Representative
  Cracker Barrel Old Country Store, Inc.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  Completely Dissatisfied with  Cracker Barrel's response about gift card ******************* 640 .        Cracker Barrel (CB) is still not showing the amount this gift card was purchased for and the date it was purchased. My records show it was purchased for $80, and this is the amount it should have shown when I had it checked at CB on 3-15-23. CB showed $30, and this is why I did not use it on 3-15-23.When I e-mailed the ************* the Corp

   Office deducted the $$30 instead of getting the amount correct.  In their e,--mail of 3-37-23 to me, Magan of Guest Relations, said the gift card was completely used on 3-15-23 for the $30 which was NOT TRUE.  The $30 had been deducted instead  of adding the $50 which would have made the$80 the card had been purchased for.  They finally saw they had erroneously deducted the $30.  They then added it back.Then CB deducted the $30 again and sent me a new gift card for $30.  This one had a pin number.  This lacks $50  being what the card was purchased for.  If I had not complained about this mistake, I would have been cheated out of this $30 plus the additional $50. What happened to the other $50 on this gift card.  I will send CB's e-mail to me of 3-27-23 where ***** says the initial gift card was used on 3-15-23 which is not true.

  Customer Answer

  Date: 05/27/2023

  aCompletely Disappointed with Cracker Barrel's handling of response to Gift Card ******************* 640.  Cracker Barrel (CB) is still not resolving this complaint. They are not showing amount this gift card was purchased for and the date it was purchased.  My records show it was purchased for $80.and this is why I did not use it on 3-15-23 when I had balance checked and it only showed $30.  I e-mailed CB ************ to get the correct amount and they deducted $30 instead of adding the $50 to make it correct.  In their e-mail of 3-27-23 to me, a Magan of Guest Relations said the gift card was completely used on 3-15-23 which is not true.  CB saw they had made a mistake and they reinstated the $30.  Then CB deducted the $30 once again and sent me a new gift card for $30.  This new one had a pin number.  Thia lacks $50 being what the card was initially purchased for.  If I had not complained about their mistake I would have been cheated out of this $30 plus the additional $50.  What happened to the other $50 on this initial gift card of ******************* 640 that had no pin number?  I want the other $50/  

  Customer Answer

  Date: 05/27/2023

   
  Complaint: 20000896
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/14/2023

  Reached out to guest by phone. For all her troubles we are sending her compensation card.

  Customer Answer

  Date: 06/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 06/15/2023

  Greatly satisfied with resolution.  ************** called me on 6-14-23--very nice lady.  She understood the problem and provideded me with the date the gift card was purchased and the amount.  She is sending me 2 complimentary meal gift cards.  Thanks ******* for your help in getting this resolved.

  Customer Answer

  Date: 06/15/2023

  Greatly satisfied with resolution.  ************** called me on 6-14-23--very nice lady.  She understood the problem and provideded me with the date the gift card was purchased and the amount.  She is sending me 2 complimentary meal gift cards.  Thanks ******* for your help in getting this resolved.