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Business Profile

Storage Units

Store Smart Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-8-2023 I rented a unit that was suppose to have electricity but it did not. I told the man on the phone I did not want to rent the unit. He told me I would be refunded. I have not been refunded yet. And according to the lady I spoke with today I may not be. Thats not right.

    Business Response

    Date: 04/07/2023

    ******************* rented a unit online on 3/8/23 and called in on 3/27/23 requesting a refund because they needed electricity in their unit. Although we didn't advertise this unit as having electricity and she waited 20 days to ask for a refund we aren't obligated to a refund we did refund her full payment on 4/5/23. I hope that you rule in favor of Store Smart. 

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a storage business, I made continuous phone calls to this business because my code was denied at the front gate One of my friends got the storage unit for me and I moved my things in and I started taking over the payments of the storage unit ********** manager is rude and unkind and doesnt seem to want to resolve issues ****** the office manager I asked for the owners phone number so that I could talk to them about this issue she approved me taking over the storage unit because she took down my card information After a week of trying to make contact and nobody returns my messages I finally got hold of her she was rude unkind and unwilling to give me the owners phone number and kept switching back-and-forth of what she said and what their actual policies are now The last payment I made for the storage was on September 26 it was an automatic withdrawal from my checking account to pay for my storage unit For some reason now shes telling me that the gentleman that got the storage unit for me I would not be able to enter it until both of us came to the office he doesnt live in the state of Tennessee anymore and that is not what she told us when she put it in my name and I started paying for the storage unit until I couldnt get into my storage unit I called her several times to try to resolve it with no response from numerous phone calls to the office Ive been trying for a week now and the office is open Monday through Saturday off on Sundays

Store Smart Self Storage is NOT a BBB Accredited Business.

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