Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a course through affirm (to make monthly payments). The course was learning how to purchase Laundromats and car washes. I am interested in laundromats. I consistently had problems with customer service. The problem was that they offered bonuses that I was not able to receive in a timely manner and customer support was not help at all. I was consistently given the run around. I sent several emails about the bonuses but the problem was slow to become resolved and after this, I didn't want the course anymore because of the bad customer service. I have been locked out of the course and Affirm and the company is making me pay for something that I can no longer receive. I disputed with affirm which is a third party payment center and they refuse to approve my dispute. They have denied me and are not completely telling me why the claim was denied.

  Business Response

  Date: 12/18/2024

  Hi,
  
  Thank you for giving us the opportunity to address this concern. We take customer satisfaction seriously and aim to provide a clear and thorough explanation of the situation.  
  
  Timeline of Events
  
  1. Course Purchase and Access:  
     - The customer purchased our course through Affirm and was promptly granted access upon purchase. Attached are screenshots verifying her enrollment, login details, and progress within the course, which confirm that she actively engaged with the material.  
     - The course includes bonuses, which were made available to her. Initially, the customer may have experienced difficulty signing up for some of the bonuses. However, after multiple attempts and guidance from our team, the issue was resolved, and all bonuses were provided. Screenshots have been attached for reference. Additionally, some bonuses are accessible within the course or via the PIB Backstage Pass, which remains available to her.  
  
  2. Customer Service:  
     - Our records indicate that we responded promptly to the customer’s inquiries to resolve her concerns. Each support request was handled within our standard response times, and we ensured that all necessary information was provided to help her fully utilize the program.  
     - Despite our efforts, the customer expressed dissatisfaction, which we sincerely regret. We always welcome feedback to improve our processes.  
  
  3. Dispute with Affirm:  
     - The customer filed a dispute with Affirm, claiming she did not receive access to the course or bonuses. As per our policy, when a dispute is initiated, course access is temporarily revoked until the matter is resolved.  
     - We submitted comprehensive evidence to Affirm, including proof of course access and delivery of bonuses. Affirm reviewed the evidence and denied the customer’s dispute, confirming that her claims were not substantiated.  
  
  Resolution Plan
  
  Further Assistance: If there are any lingering concerns or misunderstandings regarding the bonuses or course content, we are happy to provide direct assistance to address them promptly.  
  
  We value our customers and remain committed to ensuring a positive learning experience.
  
  Thank you for your time and understanding. Please do not hesitate to reach out for further clarification or documentation.  
  

  Business Response

  Date: 01/05/2025

  Thank you for taking the time to share your concerns with us.
  
  Course Access and PIB Backstage Pass:  
  We understand how important it is to have quick access to what you’ve paid for. You purchased the course on October 19, and we granted you access to it on the same day (screenshot attached for your reference). You also signed up for the PIB Backstage Pass, which we granted you access to on October 25.
  
  Communication Delays:
  We apologize for any delays you experienced. Our team strives to respond within 24 hours, excluding weekends, and we appreciate your patience while we worked to resolve the issues you encountered. 
  
  Charge from Passive Playbook:  
  Please rest assured that no charges are made unless clearly agreed upon by the customer. You signed up for the PIB Backstage Pass, which includes a 14-day free trial. After this period, a charge of $97/month would apply. However, we can confirm that you were not charged, and I’ve attached a screenshot for your reference.
  
  List of Laundromats: 
  We sincerely apologize for the error in the list you received. We understand that you requested a list of laundromats only. If you had informed us earlier, we would have been more than happy to send you the correct list of laundromats.
  
  
  

  Customer Answer

  Date: 01/11/2025

  I have responded to this and I'm not satisfied with the results.  I would like for this to go down as a negative complaint on the BBB's website so that other customers can know that this company is not a great company to work with.  Thank you

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction
  8/23/2024
  Amount paid
  $1282.39
  Business committed to provide a program(course)at “live”(not live) webinar.
  
  Nature of dispute
  The business was misleading in their practices.
  1.Lied about the webinar being live, when it was truly recorded
  2.Right before the webinar ended attendees where instructed to hurry and sign up for the program as there was only 20 spaces available(another lie) so they provided a link and had you rush over hurry and sign up not giving enough time to know read the contract fully and understand that there was no refund, which I found out later.
  After signing up and rushing back to the webinar to confirm that you got one of the 20 Available spots they announce that there 5-10 more spots
  Available. At this point multiple people were asking if they made the cut including myself. This is when me and other found out it was not live but the business sold it as a live. At this point I wanted nothing to do with this business which to me is just a money grab scam.
  I contacted the business minutes later to cancel and they told me, no refunds.
  I filed a claim through Affirm where I got the loan to pay. They pretty much got the same response as I did from this business and reiterated to me.
  
  The business does not clear define that there is not a refund aside from misleading and predatory business practices. I didn’t not receive any copy of a contract. On the site hey also don’t clearly state there is no refund.
  So basically they give mins to click out of the webinar and back. I think this is made this way so you don’t have time to look over all the details.

  Business Response

  Date: 12/15/2024

  Thank you for the opportunity to respond and clarify this situation. Below is a detailed explanation of the events from our perspective:  
  
  1. Regarding the Webinar: 
     The webinar in question was pre-recorded to ensure a consistent experience for all attendees. While we do conduct live webinars, in this instance, the customer attended a pre-recorded session. This is a common industry practice, and we apologize if this caused any misunderstanding.
  
  2. Urgency and Limited Spots:
     The urgency and mention of limited spots were intended to encourage decisive action from attendees who were genuinely interested in joining the program. It was not our intention to mislead or pressure anyone into signing up. We are confident that the value of our program and the results it can help participants achieve speak for themselves.
  
  3. Refund Policy: 
     Our no-refund policy is clearly outlined in our Terms and Conditions, which are available on our website at the time of purchase and during the checkout process. Participants are encouraged to review these terms before completing a purchase. Additionally, this policy ensures fairness and maintains the integrity of our offerings. Here's the link of our Terms & Conditions: ************************************************************
  
  4. Contract Details and Documentation:
     Upon enrollment, customers are sent a confirmation email that includes access to the program. If you did not receive this confirmation email or access details, we sincerely apologize and are happy to provide a copy of these documents for your records. Additionally, we provide our support email on our website so customers can easily reach out if they have questions or concerns.
  
  5. Resolution Plan:  
     - We are committed to ensuring transparency in all our interactions and continuously improving how we communicate policies and program details.  
     - While our refund policy remains in place, we are happy to work with you to ensure you gain maximum value from the program. If you need help accessing the materials or have concerns about how to proceed with the course, please let us know, and we will provide the support needed to help you succeed.
  
  We regret any dissatisfaction you experienced and remain available to discuss this further or assist you in making the most of your investment in the program.  
  

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 31, 2024
  
  Amount of Money Paid: $997
  
  Business Committed: Private Coaching to 20 students + Bonuses
  
  Nature of Dispute: I cancelled my traing course within 24 hours or less. The webinar presenter and CEO, ****** ******* said in their terms and conditions all sales are final and no cancellations. Because I had problems receiving confirmation of my enrollment, I didn't get a chance to review the terms and conditions, and she placed such an urgency in registering within a certain period of time to be one of her coachees. There was no time. Plus, she never mentioned "all sales are final" during the registration process or during her 2-hour presentation.
  
  Has Business Tried to Resolve the Problem: No
  
  Advertising Involved: There was advertising on IG and Facebook

  Business Response

  Date: 08/18/2024

  Hi,

  
  I hope you’re doing well. I’m reaching out to address a customer’s request to cancel her course purchase. As outlined in our terms and conditions, which were presented before the purchase was completed, it is clearly stated that "WE DO NOT OFFER REFUNDS OR ANY GUARANTEES AT ANY GIVEN POINT." We ensure that customers have ample time to review and understand these terms before making a purchase.

  
  Additionally, the customer attended our webinar prior to visiting the sales page, where we thoroughly explained the details of the purchase, including our no-refund policy. This information was clearly communicated to ensure customers are fully informed.

  We also make sure that course access was provided right after the purchase.

  I’ve attached screenshots showing that the customer attended the webinar, where these details were discussed, as well as the relevant terms and conditions. For your convenience, here’s the link to the terms and conditions* ***********************************************************
  
  

  
  If you have any further questions or need additional information, please feel free to reach out.

  Business Response

  Date: 08/18/2024

  Hi,

  I hope you’re doing well. I’m reaching out regarding a customer’s request to cancel her course purchase. As stated in our terms and conditions, which were presented before the purchase was completed, it is clearly outlined that "WE DO NOT OFFER REFUNDS OR ANY GUARANTEES AT ANY GIVEN POINT." We ensure that all customers have ample time to review and understand these terms before making a purchase.

  The customer was provided with a link at the bottom of the sales page *************************************************************************** allowing access to the terms and conditions at any time before completing the purchase. While these terms were readily available, it seems that the customer may not have reviewed them fully. We made every effort to ensure each customer has access to this information before proceeding.

  I’ve attached screenshots of the terms and conditions for reference. For your convenience, here’s the link to the terms and conditions: ************************************************************

  If you have any further questions or need additional information, please feel free to reach out.

  Customer Answer

  Date: 08/19/2024

  
  
  Complaint: 22094922
  
  
  
  I am rejecting this response because it does not clearly reveal the truth of the transaction, and it does not cancel my registration for this training class. My intention is to have BuyOne Instead cancel my registration, so that I will not be charged $997+ interest by one of her vendors.

  When it came time to register, ****** ******* the presenter and CEO, insisted that people register with urgency within a limited time frame. The presentation went on for 2 hours, and at no time, did she mention that all sales were final. Because my transactions did not process immediately, I did not know if I was registered, and hence,I did not get a chance to review the terms and conditions. Plus, she kept insisting that if we wanted her to coach us (a limit of 20 students), we MUST register ASAP. I don't understand why she would insist on taking over thousand dollars from someone who is no longer interested in this training, and when there were clearly processing errors. This is incredulous to me. I contacted them immediately and requested cancellation. Now, my credit is at stake if I don't pay for this training, which I will not take. I consider this a form of elder abuse - given my age of 71. I will continue to contest this unreasonable charge.

  
  
  Sincerely,
  
  
  
  ***** ******