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Business Profile

Auto Services

West Tennessee Sealing and Automotive Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was hired to replace a transmission i.provided the new transmission, 14 qts cvt fluid, 5 qts oil all necessary filters. After 6 months job was not complete all fluids were.not installed in vehicle an could not be.accounted for..while inside the shop the catalytic convertor was cut off the car.. owners would not give me the vehicle I had to get sheriff office to make them let me have it.

    Business Response

    Date: 12/07/2023

    I just attached my statement.  If anything, else is needed please let me know.

     

    Thank you,

    *************************

    Business Response

    Date: 12/07/2023

    December 5, 2023

     

    Dear Sir or Madam:

     

    Im writing in response to the letter I received regarding a complaint to BBB.  **************** was a mutual friend and we only agreed to let him use our shop to work on his vehicle.  Not for us to get paid for it just him coming to work on it and my husband/friend would help him get it fixed.  He did not buy a new transmission for the vehicle as it was used, coming from a wrecked vehicle.  I have witnesses that can attest to that.  When it was brought and after it was looked at noticed it had cracks in it.  My husband along with this mutual friend called **************** about it.  He said he still wanted to use it.  This vehicle was brought to our shop around the beginning of the year.  I cant tell you how many times my husband/friend would call **************** to come to help work on it.  If he decided to show up would never stay long.  As far as the fluid, oil, and filters.  I have never seen any of that brought to use on vehicle. Now, he was the one that noticed catalytic converter so I cant tell you if it was done that away before vehicle was brought there or not.  But I do know there were times when **************** and his girlfriend were left unattended there to work on his vehicle.  During that time, we had several items to come up missing.  This was one of the reasons we asked him to get the vehicle off our property.  He started sending threatening messages to my husband and me.  I contacted the police about it.  I was told to type a letter up send to him about getting vehicle since was left there for long period of time.  We gave him every opportunity to come get his vehicle.  After he sent more threatening messages on 19th of November, we told him we wanted vehicle off our property then.  He showed up later that afternoon with a cop.  The cop tells us we didnt have to give him the vehicle since was left there for so long.  But we knew the situation had escalated and we didnt want any trouble.  We do have signs in our shop stating we are not responsible for anything left after 30 days.  I have attached them as well.  Now, I do know he had battery that was left there.  We found it after **************** had left with the vehicle so cop called **************** and he told us to leave beside tree close to road and he would come back and get it.

     

    Thank you,

     

    *************************

     

     

    Business Response

    Date: 12/07/2023

    December 5, 2023

     

    Dear Sir or Madam:

     

    Im writing in response to the letter I received regarding a complaint to BBB.  **************** was a mutual friend and we only agreed to let him use our shop to work on his vehicle.  Not for us to get paid for it just him coming to work on it and my husband/friend would help him get it fixed.  He did not buy a new transmission for the vehicle as it was used, coming from a wrecked vehicle.  I have witnesses that can attest to that.  When it was brought and after it was looked at noticed it had cracks in it.  My husband along with this mutual friend called **************** about it.  He said he still wanted to use it.  This vehicle was brought to our shop around the beginning of the year.  I cant tell you how many times my husband/friend would call **************** to come to help work on it.  If he decided to show up would never stay long.  As far as the fluid, oil, and filters.  I have never seen any of that brought to use on vehicle. Now, he was the one that noticed catalytic converter so I cant tell you if it was done that away before vehicle was brought there or not.  But I do know there were times when **************** and his girlfriend were left unattended there to work on his vehicle.  During that time, we had several items to come up missing.  This was one of the reasons we asked him to get the vehicle off our property.  He started sending threatening messages to my husband and me.  I contacted the police about it.  I was told to type a letter up send to him about getting vehicle since was left there for long period of time.  We gave him every opportunity to come get his vehicle.  After he sent more threatening messages on 19th of November, we told him we wanted vehicle off our property then.  He showed up later that afternoon with a cop.  The cop tells us we didnt have to give him the vehicle since was left there for so long.  But we knew the situation had escalated and we didnt want any trouble.  We do have signs in our shop stating we are not responsible for anything left after 30 days.  I have attached them as well.  Now, I do know he had battery that was left there.  We found it after **************** had left with the vehicle so cop called **************** and he told us to leave beside tree close to road and he would come back and get it.

     

    Thank you,

     

    *************************

     

     

West Tennessee Sealing and Automotive Repair is NOT a BBB Accredited Business.

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