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Business Profile

Custom Home Builder

Hans Development Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Hans Development Co to build our home in July of 2022 and paid him **** * **** * ******* *******. He promised us a good quality home better than some other local builders could do. **** told us the house was complete and we moved in August 17th 2023. Since that time I have spent several months fixing/repairing things that were not done right or prepped before painting. Every time I notify **** he either ignores me or has a lame excuse why it is the way it is. Most recently on 10/20/23 his electricians accidentally drilled thru the bathroom wall while putting in another switch on the wall as ***** builders put the bathroom door on that swings the wrong way according to the plans. On 11/6/23 I asked when will the wall be repaired. 11/9/23 drywall guy came to patch the damage, after no contact again of anybody coming to finish the job I reached out to **** on 11/20/23 and again on 12/3/23 which in the email I told him I bought the paint as it didn't seem like anyone was going to come paint the repair. I had paint left over so I painted some spots around the house that needed some touching up including the garage. Turns out everywhere I touched up matched perfectly except the garage. On 12/5/23 I emailed **** again asking what he plans to do about the garage not painted color we chose. **** wrote back saying the garage is garage and the painters prolly mixed several buckets together and sorry but there is no answer.

    Customer Answer

    Date: 01/08/2024

    Photos 

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