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Business Profile

Lube Services

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th 2024 I went to go get my oil changed and it was raining, so when I went to go get my oil changed. I went ahead and got my wipers changed as well because they were squeaking. After the service was provided and I left my drivers side window wiper just didnt work. I filed a complaint about the wiper not working. The resolution was to refund me for the wipers but after getting a quote on what the fix would be it is close to $300 to replace a wiper motor. I dont know the service was provided. A guy was training to other employees. So Im not sure if it was moved with so the motor quit but my wipers were working before I received my service

    Business Response

    Date: 04/15/2024

    We are in receipt of this guest's claim, and apologize for the frustration felt through the investigative process. In reviewing the claim, it is apparent this had been resolved at time of last contact. We want to advise the guest that no action can be taken via BBB. At this time, the claim remains closed as there is no new information received via our ************* team. If the guest has additional details, or questions about the investigation, our ************* team is happy to help by calling ************ option 2.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WENT INTO VALVOLINE TO GET AN OIL CHANGE ON APRIL 27,2023 AT AROUND 10:00-11:30, I WENT IN WITH MY SKID PLATE ON AND CAME OUT WITH IT HANDED TO ME (OFF). THEY STATED THAT WHOM EVER WAS DOING MY OIL CHANGE ON 4/27/23 STATED THAT HE COULD NOT PLACE MY SKID PLATE BACK ON DUE TO WHOM EVER DID MY OIL CHANGE LAST TIME DID NOT PROPERLY PUT IT ON AND THAT IT WAS DAMAGED AND ZIPP TIDE UP, AND I TOLD THEM THAT I WANTED MY SKID PLATE BACK ON MY CAR, I HEARD HIM TELL THE OTHER WORKER WHY SHE WANT IT ON AFTER I HAD SAID I WANTED MY SKID PLATE BACK ON MY CAR, HE SAID HE COULDN'T AND GAVE ME MY SKID PLATE LIKE MY CAR WAS NOTHING... A SKID PLATE IS UP UNDER A CAR FOR A REASON AND THATS TO KEEP FROM DAMAGING MY ENGINE AND KEEP DEBRIS FROM FLYING IN THERE ...SO ALL ALONG EVERY TIME I WAS GETTING MY OIL CHANGE FROM THEM, THEY WHERE NOT PROPERLY PUTTING IT BACK ON AND JUST THAT DAY IT WASNT GOING BACK ON..

    Business Response

    Date: 05/17/2023

    We are in receipt of this guests claim, and see that after the claim was setup no further contact was made. We ask the guest to reach out to our ************* team at ************ to continue with the claims process. As for this BBB we are considering it closed, and no further action will be taken. Again, please reach out to our ************* team to continue your claims process. 

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

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