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Business Profile

E-cigarette Liquids

Silver world

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to ask for your help in getting a refund for a defective watch band that I purchased from Treasures Jewelers and the kiosk they run called Silver World in the Foothills Mall in Maryville TN. On 8/28/24 I went to Treasures Jewelers and asked them about purchasing a replacement watch band. A male salesperson walked me over to the Silver World kiosk and sold and installed a new watch band for $82.66. The watch band keeps disconnecting from the face of the watch at the pins, so today I went back to Treasure Jewelers and I approached the same salesperson and explained the issue. He said my watch was cheap and his band was fine. I disagreed and said the band is the issue because it keeps disconnecting. He kept insisting my watch was the problem. He wanted to drill into my watch so his pins would fit better. At that point, I said you are raising your voice at me, and I would like to speak to the manager. He said he was the owner and yelled at me to get out of his store. I left the store and started to wait outside it in the mall for my wife to join me. He followed me out of the store into the mall, and told me to leave or he would call the police. I left the area. That type of behavior from a business and their personnel is completely unacceptable. It is also threatening to a customer and should not be permitted. I then went to a separate store and showed them the watch band. They took the pin out, looked at it and said to me it is bent which is why it keeps coming out and causing the band to disconnect. The person who said he was the owner at Treasure Jewelers never even looked at the pin. I am requesting you to please contact Treasure Jewelers and their kiosk Silver World and have them send me a refund of $82.66 for a defective watch band. They should also consider retraining their employee on how to interact with customers in an appropriate manner.

Silver world is NOT a BBB Accredited Business.

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