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Business Profile

Race Tracks

Import Motorworks

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Import Motorworks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Import Motorworks has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was experiencing a leak. I had heard about this shop, so I stopped in and asked if they worked on older vehicles and specifically the brand. They said that they did and I towed the car in in case the leaking fluid was flammable.
      Upon diagnosis they told me the fluid was power steering, which i already knew. They said to fix the vehicle it would need a pump, a reservoir, and while in the location they recommended some other up-charges. I trusted that they would fix the car and there would be no leak. I drove the car home, and then I drove the car exactly once and all the fluid had leaked out into my driveway. I went back in personally and after a hesitant front desk clerk, who asked me if I would just add some fluid, was overridden by a lady who came out of the back, they picked it up and towed it in. Several days later the leak of the same power steering fluid they had "replaced" everything and offered a warranty, was not the culprit but now the new powerful pump had blew out my old cars power steering hoses that were not mentioned as being dry rotted or leaking at the first time they worked on it. They have told me to fix my again leaking power steering it would now be an additional $2300 full cost of parts and labor for the same leak. In addition I mistakenly brought another car in to the shop in between the repair and the second power steering leak. This same company diagnosed my other car with an O2 sensor issue and quoted ~$2300.00 for that car as well but called me the next day to tell me they needed an additional $750 to fix the O2 sensor problem they had created by breaking it off. I did decline to pay that and they miraculously fixed it without the extra charge they wanted to pass to me for their breaking of a part. There seems to be a theme here... After that car was picked up I knew I never wanted to go back there again but now this car, that is currently still there is still leaking the same fluid to have fixed within 1 drive and a week.

      Business Response

      Date: 05/02/2025

      This has been resolved. 

    Import Motorworks is NOT a BBB Accredited Business.

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