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Business Profile

New Car Dealers

Champion Chevrolet GMC, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2019 *** 3500 truck The truck I bought from champion in 2019 I bought the extended warranty with the truck In 2023 the service lights came on I took my truck to champion dealer ship in Dec 2023 with lights on in the dash they kept it and said it was fixed I picked it up and the same lights came on again before I made it home I took my truck back the same day they said couldnt get it back in till January so I took the truck back. This truck is a truck that I work with Im a class A CDL driver So they said it need several parts some delay on some I did not owe any moneys on this truck I kept checking on my truck they kept telling me waiting on parts so in February I bought a used truck from them just so I could get back to work I took a loan on the *** to buy a 2007 dodge truck from them in the amount of $17,000 I finally called customer care with *** Ive been working with a lady there However she said if I owed on the truck they would make the payment so they sent me moneys for three payments on the truck the problem with that is Im paying a loan for the 2007 dodge that is way less value than my 2019 *** so the payment made isnt even close to the $50,000 plus value of the *** This dealer never calls me with an update I do text a service lady there a for updates the customer care for *** calls me bi weakly Last information was it has been fixed but still has the same codes on it They have had my truck about six months now and I dont have a date to have it back I dont know what is happening but I feel this is way to long to have my truck If they cant fix it they should send it somewhere that can fix it Ive been very patient but this is frustrating Please help me Also had the truck been fixed the first time I took it in and now they are saying I owe for a part they put on the truck that isnt covered under the warranty but that part I feel was made to break because the other parts that was covered under warranty but they didnt fix it

    Customer Answer

    Date: 06/10/2024

    I have not heard from champion Chevrolet 
    not sure of the next steps to take I have called and talked with ******** care they said they were working on this but they have been involved for about 3 months now 

    Business Response

    Date: 07/25/2024

    Sorry for slow response. I missed the notification. The customer has her truck back now . All issues are resolved. 


    Customer Answer

    Date: 07/25/2024

    I have received my truck however they kept my truck for repairs that the warranty covered had they fixed my truck when it was first taken to them the part they required me to pay for wouldnt have been damaged they kept this truck for upwards of 9 months to fix it 

    it Was still $900 plus dollars out of my pocket plus used my GM points thats was $304 also I also paid insurance for this truck for the time they had my truck to the tune of $104 a month and now my tags or out as of this month  so to say the least Im not happy or satisfied with this company at all and will never purchase again for them or have a service there nor would I recommend them to anyone 

    thank you 

    *********************;

    Customer Answer

    Date: 07/30/2024

     
    Complaint: 21721941

    I have received my truck however they kept my truck for repairs that the warranty covered had they fixed my truck when it was first taken to them the part they required me to pay for wouldnt have been damaged they kept this truck for upwards of 9 months to fix it 

    it Was still $900 plus dollars out of my pocket plus used my GM points thats was $304 also I also paid insurance for this truck for the time they had my truck to the tune of $104 a month and now my tags or out as of this month  so to say the least Im not happy or satisfied with this company at all and will never purchase again for them or have a service there nor would I recommend them to anyone 

    thank you 

    *********************;

Champion Chevrolet GMC, Inc. is BBB Accredited.

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