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Business Profile

Athletic Organization

Memphis Grizzlies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Memphis grizzlies tickets for myself and my family January 15, 2024 the weather keep us from attending the game due to snow and cold we were denied our refund.

    Business Response

    Date: 02/27/2024

    After researching the claim from *********************** regarding the weather event on the January 15th game, we are unable to find any record of her purchase. The last purchase we show in her account was for the November 07 game back in 2022 which was the previous season.  In many cases, fans purchase tickets from 3rd party resale sites in which case they would have to return to that company to request a refund.  We did offer an exchange for the following three games for any fan uncomfortable attempting to make the trip over to ********** but in this case we are not showing any evidence that she purchased tickets from the Memphis Grizzlies organization. Finally, since we want every Grizzlies fan to have a good experience attending Memphis Grizzlies games and events at **********, I would like to offer her an exchange for a March game of her choice. ************** can email me at *********************************** to coordinate if she chooses this option. If she prefers to pursue the refund option however, she will need to return to the seller to make that request. 

    Please feel free to reach out if you have any further questions. 

    Customer Answer

    Date: 02/27/2024

     
    Complaint: 21184579

    I am rejecting this response because:

    Sincerely,

    ***********************

Memphis Grizzlies is NOT a BBB Accredited Business.

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