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Business Profile

Auto Auction

Adesa Auctions - Memphis

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Adesa Auctions - Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see

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Adesa Auctions - Memphis has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attention Adesa Memphis Auto Auction/ ****************************************************** Invoice #***** (Vin last six #'s: ******) Thank you for your prompt attention to this matter. I submitted an 'IF' ***. The business contacted me and states the seller wanted $4,000 more than my original offer. I declined. This action closes the *** out entirely and the buyer is no longer contacted in regards to this sale. Adesa's office manager, ****** later contacted me stating the seller had accepted my offer which should have been previously closed on our last contact. I then received an invoice for $1400.00 on a sale i declined. Please address this immediately. Please note: I have contacted this business by email and phone, i gave the business 30 days to review and provide any response to my concerns, the business failed to contact me by email or by phone. The only method of contact from the business has been by mailed invoice. (Attached) ** Desired resolution: Remove the negative connotation from WFL Investments account & close the incorrect $1400.00 *** entirely. I hope to continue my good standing/membership with your auction. **

    Adesa Auctions - Memphis is NOT a BBB Accredited Business.

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