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Business Profile

Auto Lube

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21 I took my Nissan rogue to the take care on *************** in *******, ********* for a routine oil change. As part of their routine process, they show you the air filter and ask you if you want it changed. This time the tech put the air filter back in backwards. For the last few weeks, the car was running really bad and cut off multiple times. 1 August I took the car to the ****** dealership to have it examined. It was determined because the filter was put on incorrectly. It allows dirt and debris to be sucked into the injection system. This ended up costing me over $500 for Repair. Take care refused to acknowledge or pay for any repairs. They claim their camera system would not allow them to review that date for services.

    Business Response

    Date: 08/13/2024

    Ms. ************** We're sorry to hear about the recent issues with your vehicle. This seems to be one of our franchise locations. Do you have a copy of your Take 5 invoice so that we can investigate your situation further and route your claim to the appropriate party?

    Thank you for your patience and your feedback!

    Customer Answer

    Date: 08/13/2024

     
    I am rejecting this response because: I have attached the additional information

    Business Response

    Date: 08/13/2024

    Ms. ******************* you for providing the invoice. This is Shop #**** and is actually one of our franchise locations. You'll need to contact the phone number found on the top of the invoice and request to speak to the shop or district manager. For legal and privacy reasons, I cannot provide their contact information to you, but I will pass your information along to the franchise owner and let them know of the issue and to contact you. 

    Thank you, 

    Customer Answer

    Date: 08/14/2024

     
    I am rejecting this response because: I have not heard from the franchise representative at this time.

    Customer Answer

    Date: 09/03/2024

    The regional manager, ***, contacted me a couple of weeks ago and told me he was going to be putting me a reimbursement check in the mail. Of course now he will not respond to my text or phone call. And I havent received anything.

    Customer Answer

    Date: 09/03/2024

     
    From the CONSUMER:
    Sent 8/14/2024 10:14:19 AM
    Read by ********************* on 9/3/2024 10:01:58 AM
     
    I am rejecting this response because: I have not heard from the franchise representative at this time.

    From the CONSUMER:
    Sent 9/3/2024 10:01:13 AM
    The regional manager, ***, contacted me a couple of weeks ago and told me he was going to be putting me a reimbursement check in the mail. Of course now he will not respond to my text or phone call. And I havent received anything.

    Customer Answer

    Date: 10/08/2024

    Take five local management has resolved my issue. He was very willing to assist me and reimbursed my out-of-pocket cost. Thanks

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Take 5 (Same location) on (2) different occasions. Each time spending over $100 for their services. My car started making a rattling noise. I checked my oil, and there was none. It was completely empty. Each time this happened, it was within a (3) week period. I have a private parking spot with my employer and a driveway at my residence. NO LEAKS came from my car!!! The first time I went back for an explanation, I was told, "we will just top it off???" at this time I was so angry, I wanted the problem fixed. The second time, no one could explain to me why this continues to happen when my car does NOT have any type of leaks??? There was NO EXPLANATION GIVEN!!- I WOULD LIKE TO BE REIMBURSED FOR BOTH TIMES!!

    Customer Answer

    Date: 07/19/2022

    The Take5 location for the complaint:

    7749 Winchester

    *******, ** 38125

    ************

     

     

Take 5 Oil Change is NOT a BBB Accredited Business.

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