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Business Profile

Bank

Evolve Bank & Trust
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Evolve Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evolve Bank & Trust has 16 locations, listed below.

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    Customer Complaints Summary

    • 254 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date 7/29/2022 I'm trying to deposit an amount of $2,275.00 into my corporate account and I can't because the bank only accepts deposits of up to $500 per day, I requested to release a larger amount for deposit, but so far no one from the bank responds to my emails, when I opened the account I was not informed that I would have a daily deposit limit, I have to pay my bills and I cannot deposit the money, my account is Routing Number ********* and Account Number **********

      Business Response

      Date: 09/12/2022

      Evolve Bank and Trust works with several partners to provide banking services. Mr. ******* opened his business account through Mercury. We have conducted an investigation into the circumstances of his complaint with our partner *******. Mr. ******** utilized remote deposit capture (RDC). Mr. ******** contacted ******* on 7/29 requesting a higher check deposit limit for his business account. ******* requested additional verification information in order to approve a temporary limit increase. After receipt of the requested information, the limit increase was granted on 8/03/2022. ******* received contact from Mr. ******** on 8/05/2022 regarding a $200 check that was deposited using RDC on 7/29/2022. He was informed of the typical timeframe for posting for RDC deposits and that the deposits were currently in a processing status. He was last provided an update on 8/08/2022. ******* has confirmed that the $200 deposit was settled and credited to the business account on 8/09/2022. The deposit made on 8/3/2022 for $2275 credited on 8/16/2022. 

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Evolve Bank owns and funds **** **** **** is an online banking app. They have continued to charge me a fee to be a member with absolutely no service provided and despite my repeated requests for cancelation. The app takes members on an endless loop of choices that only lead back to eachother. I am unable unlink my bank therefore they are continually charging me membership fees. Their contact portals don't work. I have only received very cryptic responses that don't make any sense. They are a supposed banking app but can't distinguish between debits and credits.

      Business Response

      Date: 07/29/2022

      Evolve works with several partners to provide banking services. ************************ account was opened through ****. Evolve consulted **** regard ************************ complaint. Per their research, ******************** contacted **** support on 7/20/2022 requesting that **** "fix her account or delete it". **** support requested additional information in order to assist ********************, but did not receive a response. **** refunded ************************ membership fees on 7/25/2022. I requested that our partner reach out to ******************** directly in order to assist her with her concerns. 

    Evolve Bank & Trust is BBB Accredited.

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