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Business Profile

Bathroom Remodel

Re-Bath of Memphis/Jackson
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Re-Bath of Memphis/Jackson's headquarters and its corporate-owned locations. To view all corporate locations, see

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Re-Bath of Memphis/Jackson has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • JON M

      Date: 03/01/2025

      JON M

      Date: 03/01/2025

      We met with sales **** ******* who told us we would "have our new shower installed in 2 to 3 days," and with "no problems". Unfortunately, every step of my shower remodel was anything but smooth. After getting ********* estimate and paying the $12,000 deposit, we received zero communication from the office for 6 months. Then when I called them, they told me that the remodel would begin in the next couple of weeks. During the install, the workers showed up every day after 10 AM, and then went to lunch at 12PM. Then left every day before 3 PM. That's barely 4 hours of work per day. Maybe If the guys had been here from 8 to 4 pm each day it would have taken half the time to complete it. Because of this I had to use up over a month of personal leave from my work to be present with the workers. This alone cost me thousands of dollars lost and zero leave left to take. Then, after a month of work, my shower had to be completely re-done from scratch due to several installation mistakes and sub-par craftsmanship.They also tried using caulk to fix everything, and it was carelessly slapped it all over the place. I am still scraping the excess caulk off every day.The shower door and glass weren't installed correctly and had to be re-installed (more work leave used). Also, we ordered a "frameless" shower door but 50% of it still had to be walled in which was not told to us until after they had already done it, again poor communications. Also, the door swings 180 degrees, but they tried using a door gasket that made the door only able to swing one way.Even today, I am still waiting on them to come back out and install the final shower door gasket.They never Return our calls.Bottom line, it cost $24,000, and it took nearly 3 month's to have a very small shower taken out and replaced with a new one.The fact that so many aspects of this job were done so poorly is inexcusable and it is why I would not recommend this location to do your bathroom remodel.

      Re-Bath of Memphis/Jackson

      Date: 03/14/2025

      J, we appreciate you sharing your feedback. This is certainly not the level of service we strive to provide, and we regret that communication and workmanship fell short of your expectations. While there were setbacks during your project, including the need to replace materials, our team worked to resolve all issues and ensured your final shower met our standards. If there are any remaining concerns, wed be happy to discuss them directly. Please don't hesitate to reach out to us at **************.

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