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Business Profile

Body Waxing

European Wax Center - Memphis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

This profile includes complaints for European Wax Center - Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see

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European Wax Center - Memphis has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request a refund for my 11 out of 12 wax pass purchased at European Wax Center (EWC) for approximately $600. I have been a loyal customer for over 8 years, consistently investing in prepaid 12-month wax passes because of the quality of service and consistency provided by their experienced wax professionals.However, in the past year, I have noticed a significant and persistent turnover of wax professionals, which has unfortunately led to a decline in the consistency and quality of service. As consistency and reliability were key factors in my decision to purchase the annual pass, I no longer feel that the product I purchased is being delivered as promised. In the beginning I had the same long standing wax specialist for years. Now, from one month to the next I cannot be guaranteed the same wax specialist. These are the NINE (9) names of the ladies I had appointments over with over the last year to 1.5 years ********** **** Chelsie, ****** **** ******* ****** ****** and *****) and there are probably more.I believe that my longstanding loyalty to EWC, combined with the valid concerns raised above, warrants a refund of the unused portion of my wax pass. I would appreciate a review of my concerns regarding my account and service history and process a refund accordingly to my credit card. I do not want a store credit which has been offered because this does not solve/address my concern.

      Business Response

      Date: 01/30/2025

      Hi *****, 

      We are reaching out to let you know that we ended up reaching out to the guest and we're pairing her with another wax specialist. We just wanted to let you know that this has been RESOLVED. 

      Thank you! 


      Onwards,


      ***** *****

      Executive Administrator

      LMAF WAX GROUP

       

      Image

    • Initial Complaint

      Date:07/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unprofessional and rude management

      Business Response

      Date: 07/09/2023

      We responded to the guest that we are unable to refund her wax pass as it was purchased in 2021.  We have offered her a gift card instead of store credit.  

      Customer Answer

      Date: 07/11/2023

      Local operations manager is taking no responsibility for the actions of her East Memphis manger and its looking like the franchisees point of contact could care less either. Would really appreciate some help from someone that cares about customer service because theres nothing but immature nonsense going on with the companies local leadership.

      Customer Answer

      Date: 07/14/2023

      As I let the Operations Manager know, I have absolutely no want or need for any services/store credit to ANY location. I have made it ******* clear that the blatant unprofessionalism and disrespect that I experienced from the manager at the East Memphis location has 100% let me know that EWC is not a place that I want to be give another dollar to. This situation that we are dealing with right now completely solidifies that the business policies are just as unprofessional. Store credit would have sufficed until the manager hung up on me, followed my the receptionist hanging up on me which was then followed by ALL of my calls being screened & sent to voicemailthats not customer servicethats immaturity, negligence & just being a rude human being.

      Customer Answer

      Date: 07/17/2023

       
      Complaint: 20288166

      I am rejecting this response because: As I let the Operations Manager know, I have absolutely no want or need for any services/store credit to ANY location. I have made it ******* clear that the blatant unprofessionalism and disrespect that I experienced from the manager at the East Memphis location has 100% let me know that EWC is not a place that I want to be give another dollar to. This situation that we are dealing with right now completely solidifies that the business policies are just as unprofessional. Store credit would have sufficed until the manager hung up on me, followed my the receptionist hanging up on me which was then followed by ALL of my calls being screened & sent to voicemailthats not customer servicethats immaturity, negligence & just being a rude human being.

      Sincerely,

      ***************************

      Business Response

      Date: 07/18/2023

      I spoke to her this afternoon.  I explained my delay in calling her as I have been out working though some health issues.  I have refunded her wax pass and am mailing her a check for $336.00

      Business Response

      Date: 07/28/2023

      I got in touch with her and refunded her payment. 

      Business Response

      Date: 08/23/2023

      Date Sent: 7/28/2023 7:51:03 PM
      I got in touch with her and refunded her payment. 

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