Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident Jan. 14 2023, I took my car to Dents away in February. My insurance company assessed the damage and sent me a check for $4,900.00 which I sent to the owner *** at Dents away. He told me my car would be ready in 30 days. After the 30 days I called and asked about my car he stated it would be ready the next week this was now March. He has kept telling me it would be ready the next when then the next week until now it is July the 18 I went to the shop to check on my car and he has done nothing to my car I asked him to crank it up because it has been 5 months he said he would have to charge the battery.

  Business Response

  Date: 08/24/2023

  ********************** has not told the whole story. The insurance part of the job had been completed. What he is not mentioning is that the drivers side had about $6000 worth or work that he wanted to pay out of pocket for after the insurance job was done. The pictures that he posted were the damages of a previous accident that he would pay out of pocket for. They are not part of the insurance job which had been completed. To make a long story short, we tried to help him but he's just wanting something for free.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20343584
  
  I am rejecting this response because:

  The complaint is for the amount of time Dents Away has had my car. I took my car to him in Feb. of 2023. He has had my car for six months and I have yet to receive my car and today is August 24th 2023. I have attached the most recent pictures he sent me a month ago. I called him Monday and he stated that my car would be ready this Friday but he could not find the tail light because it was too expensive. So I would have to pick my car up Friday with the old tail light. He has been telling me I can pick my car up for 3 months and every time the day comes he pushes the date back. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/21/2023

  We are not responsible for the tail light. It had nothing to do with our original agreement. He does not have an estimate for the drivers side. He's basically getting this done for free because were trying to help him out due to it looking so bad and now he's trying to make me look bad. Again, as I stated the work that he paid for with the insurance job had been done. I told him he could have picked his car up whenever he wanted to we are not responsible for a tail light. The front drivers side door, drivers quarter, was something to be done by another body shop and they gave it back to him. We were helping him out on the matter. We told him to pick his car up. We have done no wrong. We tried to help. We told him to pick up today but he said that he cant pick it up because he'll be out of town. Another time he couldn't pick up because he gets off work at 5:00. The tail light is $1300.He said that he would buy it and In response I told him that I would put it in if he gets it. I have tried to be good to him but he comes here and say one thing but goes to BBB and complain. Once he pick up his car Monday.. We are done.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my ***** Pick Up truck off on May 22nd 2023. I paid 1/3 of the estimate up front since I was paying out of pocket. The very next week I paid another 1/3rd of the total estimate. So 1 week in I have paid 2/3rds of the total estimate. At the end of the 3rd week I called for a check up and was told it would being going in for paint in the next couple of days. When I went in to check on my vehicle it was sitting in the back with no hood and it had been raining for several days inside my vehicle with no covering, Also It had not been sent to painting and no visible repairs to it were noticiable. The owner ******************* said he had worked on the frame and aligment and that all had been done in almost 5 weeks. I asked him to get my truck out of the rain with no hood to protect the motor and other parts or cover it. He placed in inside and began to work on it finally. Whenever I called **************** would not answer the phone or return my calls. He also sent me disrespectufl replies to my texts when I would text him about the status of my truck. After 7 long weeks He finally said he was done after extending his completion date at least 5 times during our communications. When I arrived to pick up my truck I noticed it was missing a stripe from the repaired drivers side front fender and the corner piece on the front driver side bumper was different from the left side. He had put the wrong part on my truck and said he would replace it later. He also never replaced a broken seat belt caused in the collision, and listed 3 other parts including a tire well protected covering that he would put on once the parts arrived. My truck also had air conditioning when I dropped it off and did not when I picked it up. I did not know he didnt have AC until I drove off. When I called him he said bring it back in 3 days and he would replace a relay switch that went out during the accident. However he has not and told me he would not be providing the other parts that were left off. Unfortunately I paid the remaing balance before knowing of the ac. I want a partial refund or the parts I dont have.

  Business Response

  Date: 08/29/2023

  In the beginning, I told ********************** everything he needed and gave a full estimate. It was him that did not want certain things because he did not want to pay for it. He requested all aftermarket parts which did not fit correctly. He simply wanted the parts put on and the frame straightened. The truck was totaled out. We documented everything that he wanted and we did accordingly tp what he could pay for. When we got finished the truck was hit in the front and he wanted things fixed on the rear that he could not pay for. Once again, he tried to take advantage and get things done for nothing. We cannot pay people to repair their vehicle. So to make a long story short... All the things that he is claiming, he could not pay for like the seatbelt and air conditioner. We did everything to help him. We cannot do anything more.