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Business Profile

Clock Repair

The Clock Doctor Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* came by, took the entire inner workings of the grandfather clock out and put in his truck then said he needed a $400 deposit. I expressed my shock that the whole cleaning would even cost that much but it was important to my wife to get it serviced. I Gave him a check and that was at the end of November. Several times he told us how busy he was and he'd get around to it and now all his numbers are disconnected. This is pure fraud. Take your inner workings of your clock, get a check and disappear. We are contacting the police today and follow up with a small claims case.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped a clock off and the first of August to be repaired and he collected $200 in a check that he cashed immediately. No communication within the last 2 months and the only person I have talked to is someone named ***** who repeatedly says he's not feeling well or in the hospital or he will get back to me and never does. I want my clock back as it is in family heirloom. Both his mobile phone and his home phone have either voicemails that are full or not been set up yet. He is such a con artist. I have no idea where to turn to other than knocking on his door and I am certain no one will answer. I just want my clock back and I know I will lose the $200.

The Clock Doctor Gallery is NOT a BBB Accredited Business.

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