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Business Profile

Computer Repair

I Fix Memphis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for I Fix Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see

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I Fix Memphis has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around early to mid November my MacBook Pro (mid-2015 model) started to show a hazard sign on the battery area in the top right of the screen. I brought it to the Apple Store but they wanted quite a bit just to replace the battery. So I took it across the street to iFix Memphis. The guy I talked to there was super nice, understood my problem, and ordered a part for me. About a week or so later the battery came in and I took it back to iFix, but I was told they didnt have a computer guy on hand and that Id have to take the laptop and battery down the street to the other iFix location. When I got there, I dropped it off and within 4 hours it was ready for pickup. Everything seemed alright, but my laptop kept abruptly dying at around 30%. I kept trying to charge it and get it below 20% but it kept dying between 27-34%. I checked for errors and ran diagnostics and the battery came back as an issue. I called iFix back and they asked me to bring it back in and theyd swap the battery free of charge. I brought it back in and dropped it off. After about a week and a half I get a call from **** explaining that he wasnt able to fix my trackpad and that he couldnt find a replacement. Confused by this, I called him back and told him my trackpad was fine when I brought it in, my battery was the part that was failing. He tried to tell me that the trackpad just failed and that the battery was fine and that it was ready. He said if I buy the trackpad myself, then theyd fix it. It took me about 2 minutes to find a replacement trackpad available for sale. I picked up the laptop, ran some of my own testing and I cant get the trackpad to respond to anything. This problem is the exact reason I didnt do the repair myself. Any video you watch about replacing the battery of a MacBook stresses how easy it is to damage the trackpad. Worst yet, I ran diagnostics immediately when I got home and this battery is failing too. Out ~$140, two failed batteries and they broke my Mac more.

    I Fix Memphis is NOT a BBB Accredited Business.

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