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Business Profile

Construction Services

Home Improvements by Mike
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Home Improvements by Mike's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Improvements by Mike has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was an insurance claim and the total amount of the claim was $46,205.93 due to a tree falling on my house. My issue is with the roofing and outside siding. The estimated total for roofing was $4,306.72, rear elevations $9,967.75, and left elevation $4,415.39. The contractor was supposed to do 10 squares in fixing my roof and replacing the siding across the back and sides of the house. The contractor did not complete the outside of my house and I have contacted him numerous of times in trying to get it done. He continues to brush me off and ignore fixing the house. What needed to be done on the outside of the house was not completed. I would like a refund on what was not completed so I can have another contractor to finish. I have attached a copy of the claim for the outside of the house and I have submitted pictures. I was unable to get a good picture of the roof, but I had it inspected and was told the full amount of 10 squares was not completed.

      Business Response

      Date: 07/21/2023

      My company is still in the process of completing all work at customers house (****************************) at **********************.  The work that is not completed was do to availability of materials being ( aluminum siding) . We had to specifically search and find siding in order for repairs to be completed. Materials were located back in the month of May 2023. The work has been put on hold due to complaint filed with the ********************** by (*****************). I am currently in response with the Department about this issue. I will be meeting with the Inspector on 7-27-2023. 

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