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Business Profile

Consultant

Alexa Bambrick Consulting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/2022, we agreed to pay her initial invoice of $12,000 for her services, with an additional $3,000 to be paid upon completion of Phase 1, kicking off Phase 2. The project was set for two phases - Phase 1 would take 1 month to complete, and phase 2 would take an additional month, leaving approximately 4 weeks of buffer to address any concerns or rework. By the end of October, Phase 1 was less than 10% complete, and we were past our deadline to start Phase 2 by almost 1 month. It became apparent that the project would not be completed even within 90 days.On 10/27/2022, we contacted ***************************** on each business day through 11/1/2022 for an update. She did not respond. After many days of refusal to provide us with an update or meet with us, we decided that in order to protect our investment - we needed to terminate the relationship with *****************************. We believe she abandoned the job.On 11/2/2022, we sent a letter notifying ***************************** that we intended to terminate the relationship and demanded our money back for the services not rendered. At that point, she told us that she had, in fact, "ghosted" us and that she was willing to meet with us later in the week. We agreed to meet with her. 30 minutes before we were supposed to meet with her, ***************************** canceled the meeting, and we have not heard from her since.The letter mailed to ***************************** on 11/2/2022 was sent certified with a return receipt, in addition to being sent via email and text message. It appears that ***************************** has refused delivery of the letter sent via US Post.We believe that her intention was not to provide these assets but to unjustly enrich herself and disappear with our money. We believe that she has stolen from us. She has disappeared, and we are still unable to reach her using the means outlined in our agreement. We believe that she used manipulation tactics to appear both competent and as if she was working on our project, and ultimately was not.

Alexa Bambrick Consulting is NOT a BBB Accredited Business.

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