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Business Profile

Consumer Finance Companies

First Metropolitan Financial Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Metropolitan Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Metropolitan Financial Services has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FMFS reported my account delinquent to the credit bureau bc I owed them $15 they say bc they didnt talk to me and did not know whether to deposit the check they already had over a month. So how do I owe a late fee if you had the money a month ahead? Its common sense to deposit the check!!! Then added $15 more for ******** and reported my account is delivering even though its not 60 days in delinquency like they say. My credit score dropped 130 points due to them reporting those false allegations of delinquency. Im very upset and I will keep fighting the fact that this is not true. Once everything is paid I will never trust these people again in *******, **. I feel they should have to take this delinquency off my report; especially being in a customer with them. They knew I just had surgery! I told them all of this, but do you think they care!!!

      Business Response

      Date: 03/01/2023

      *****,

      I have tried to answer this complaint online but do not see it. We spoke to this customer and she filed a complaint without first consulting our offices. We have responded directly to our customer and resolved any issues she had with us receiving a payment on time due to the ***** She last spoke to our Regional Supervisor and said she would remove the complaint, not sure if that's possible.

      Anyways,  we prefer to keep our comments confidential.

      Reach out if you have anymore questions.

      ***************************
      President

      First Metropolitan Financial Services, Inc.
      6295 ********** #***
      *******, ** 38134
      Phone: ************
      Fax: ************
      Cell: ************

      Customer Answer

      Date: 03/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ***************************
      919 ******************************************************************** 37206

    • Initial Complaint

      Date:09/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. Delete this unverified and misleading account.

      Business Response

      Date: 09/29/2022

      We investigate credit bureau disputes when they are legitimate. We do not delete accurate information reported to credit bureaus because *********** require us to maintain integrity in our data reporting. We do not just arbitrarily remove negative credit data because a consumer requests it without a legitimate dispute, and an error on behalf of our reporting.  In this case, this particular consumer has disputed information multiple times through E-***** and each time we have investigated and found our data to be reported accurately. 

      We would be happy to try and work out a settlement with this consumer on the outstanding balance owed. 

      ***************************
      President
      First Metropolitan Financial Services, Inc.
      6295 ********** #***
      *******, ** 38134
      Phone: ************
      Fax: ************
      Cell: ************

       

    First Metropolitan Financial Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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