Complaints

This profile includes complaints for FedEx Employees Credit Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Employees Credit Association

  2731 Nonconnah Blvd Ste 100 Memphis, TN 38132-2110

  
• 

  FedEx Employees Credit Association

  50 Fed Ex Pkwy Collierville, TN 38017-8711

  
• 

  FedEx Employees Credit Association

  3670 Hacks Cross Rd Bldg G Memphis, TN 38125-8800

  
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  FedEx Employees Credit Association

  8195 Dexter Rd STE 101 Cordova, TN 38016-0719

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to FedEx Employee's Credit Association via phone on numerous occasions to dispute the error they are reporting in my ChexSystems file. However, each time I call I am routed to a department that says they cannot obtain my account information since it is closed. I am in receipt of my ChexSystems report, and there is inaccurate information reported in my file. FedEx Employee's Credit Union is reporting an unpaid balance which is inaccurate. The outstanding balance has been paid, and I have attached a copy of the money order that reflects it has been paid in full.According to the Federal Fair Credit Reporting Act Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. At this time I ask that the inaccurate information be removed from my ChexSystems report effective immediately. .

  

  Business Response

  Date: 08/22/2023

  FedEx Employees Credit Association performed a review of Mrs. ***** account and the reporting in dispute. Upon review, it was found that a payment was received by US Mail on 07/13/2023 and applied to the negative balance owed by *************. After confirming receipt of the payment, an update was submitted to ChexSystems requesting an update be processed for the reporting to show that Mrs. ***** account was Paid in Full on 07/13/2023. A FedEx Employees Credit Association representative contacted ************* to apologize to for the delay in updating her ChexSystems record and advised her of the update made today to correct her ChexSystems reporting. We sincerely apologize for any inconvenience or hardship this error may have caused ************ and have taken all necessary steps to rectify this issue to her satisfaction.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Sunday I noticed that a business name Progress Residential took $335 out of my bank account. I contacted my bank on Monday morning and disputed the charge. Fecca canceled my debit card and told me about provisional credit, etc. My money was returned the next day. 1 week later, the money is gone again. No one can give me a real answer on anything. I've even tried to contacted the business and they won't answer calls or reply to my emails. $335 of my money that I work hard for is gone and this bank won't do anything about it. I want my money back. I shouldn't have to contact these imaginary businesses about transactions that I didn't do. I trust the bank with my money so I should be able to trust them to do what's right when some scammer has stolen my information.

  

  Business Response

  Date: 05/03/2023

  **************** filed a dispute on April 24, 2023, stating that her account had a recent fraudulent transaction from Progress Residential in the amount of $335. Upon receipt by our ***************** provisional credit was given while the issue was investigated on her behalf in hopes of resolution. On April 25, 2023, FedEx Employees Credit Association filed a chargeback request with **** with the information provided by ****************. On May 1, 2023, we received a denial from **** on the grounds that the merchant,Progress Residential, provided evidence of **************** having entered into a rental application agreement with terms and conditions that included a non-refundable fee. Due to ****s denial, the provisional credit was withdrawn. **************** was informed that ****, not FedEx Employees Credit Association, made this determination. She was provided with the documentation that was received along with the denial. While we understand and regret that this has caused frustration for ****************, her dispute lies with the merchant. 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20008767
  
  I am rejecting this response because: Just because a business lies and tells you that I did something absolutely does not mean I did. I have even tried to contact them to see what on their website could have costed that amount of money and they won't reply to my emails or answer my calls, so I find it hard to believe that they replied to anyone with anything. No one at Fedex has told me anything other than they were going to have someone call me back. I said I didn't do the transaction and I mean that and I want my money back and I WILL GET IT BACK ONE WAY OR THE OTHER!
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 27th 2023. Please refer to BBB compliant case # is 5e5695f1-b911-11ed-9fd2-0e63a05a1194,I am requesting all $30.00 courtesy fees that have been charged after 2/27/2023 to be reimbursed currently there is only 1 outstand. When I went into the Branch on 3/1/2023 to file a dispute in the ************ Location the representative ***** was very help. And she called while I was in the office and was also informed that they were researching the dispute. I have requested that the **** charge in the amount of $3,2000 to be disputed, that was the original amount which was incorrect and the next morning I was charged $3,742 which is still incorrect. I have attached my email chats with the FedEx Credit Union. On Monday I was informed I need to file a dispute by *** (Branch Manager) and. Tuesday March 1st, I gathered all receipts and contact **** per my instructions and asked why was I charge this amount. ****** the **** manager blamed it on **** entirely and said he would text me the contact information and the new receipt. And I never heard back from him. On March 2,2023 I went to the branch and filed the dispute, and on March 3, I followed up like I was informed and then received a nasty message from the chat representative (which I have attached the screen shots telling me all of this information) that I argued with the ***************, why would I argue with someone who owes me money. I am requesting research on my debit card limit I was informed that my $2,500.00 limit is still in place and it's in place for a reason. Attached you will find my **** contract, that states nothing about a forced transaction process, you will find the **** receipts where I never signed but received 2 separate receipts via email, one for ~$3,200 and ~$3,700. I am requesting like I requesting in my dispute that this transaction be labeled as a fraudulent unauthorized transaction and be reimburse me for checks and bills that have now been return since my account is not overdrawn ~*****.

  

  Business Response

  Date: 03/03/2023

  Following the events described by *******************, FedEx Employees Credit Association management spoke to her over the phone. ****************** was advised that the Credit Association would attempt to dispute the charges on her behalf with the **************************. She was also advised that this was not a guarantee of the funds being recovered, and that some merchants,including rental car companies, have certain rights allowing them to force post charges according to their contracts. While FedEx Employees Credit Association cannot guarantee that the **************************, will honor our request, it is our hope that we can resolve this issue on Mrs. ******** behalf.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Head teller; pun intended ********************* was extremely rude and not helpful nor caref to solve the issues soley created by FEECA I CLOSED MY ACCOUNT 3 days after opening due to the deceptive practices when I opened accounts (checking & savings) I was given a credit score 585, same day I applied for a personal loan and reason for denial was credit score under 575 however on the loan application the credit score was 485 exactly 100 points less than the credit score they issued on my checking and savings at 585 on the same day. So i ask myself hows it possible that my credit score dropped exactly 100 So i determine this wasnt the case and they were predatory lenders and deceptive and I wanted nothing to do with this business with them whatsoever after this point. Close accounts at the beginning of November come to find out without my consent the switched my checking account to an account with a much higher monthly fee and just not a good accountni wouldve jever agreed to so i write them an email and tell them they dont have my consent to deduct any more money from my Fedex paychecks, they inform me this could take up to two weeks they didnt close until ny second phone call on November 28th. They say theywould send money hack to fedex and then my employer would mail a paper check although they have my other banking info where 100% of my check goes other than my in-house deductions that went to fedex credit union, they allegedly mail a check that I never receivedso i call 12/13 and talk to local manager in ************ and he says he has to call accounting verify it wasjtncashed and then het back to me hendoesnt call back so the following day i call and thebHead teller extremely rude and refuses to pass my call to manager and they are whispering in background she then says Ill need to come in and sign Affidavit of Loss and they could reussue me a check, i get there sign paper and she says they will get back to me i say no i drive 23 miles one way and wasnt leaving until i get my money ive been trying to get for over a month, she says you can have a seat but i dont know hownlong it goes, i say ill stand the security guard tells me Sit Down and Button my lips and shut up i saud do not tell me what to do this is America and i have rights he then says get out of here i said after i get my money i will leave he says you need to leave now and as i start toward the door he gets in my fave and outs one hand on my spine and other on right shoulder thst i just had soent thousands of dollars on to fix rotator cup and digs his thumb in and shoves me all way thru the dood into parking lot and onto hood of my car denting my car. All becaaue i wanted my mkney they refuse to give me. I call corporate they put me on hold for 30 minutes and she says i can go bsck get my money! When i get there they have a check for half of the amount they owe me i said no this isnt how much money i am owed i had this taken out of each check according to ADP she plays stupid like she is and stalls me out stalls me out. Long story short this place is trash and they refuse to give me my money. And to top it off fedex had been shorting me **** an hour forbtje past month. I was physical assaulted by Blue line Security inside of this place all just trying to obtain my money that i worked very hard for. Not to have my shoulder reinjured, my car dented, and half the money!! Stay clear away. WARM REGARDS ************ *******

  

  Business Response

  Date: 12/16/2022

  We are very disheartened by Mr. ******* recent experiences interacting with the Credit Association. FedEx Employees Credit Association takes member complaints seriously and upon notification of the incidents an investigation was begun immediately. Due to the nature and confidentiality of certain aspects of Mr. ******* complaint, we are unable to provide detailed information regarding specific resolutions. **************** has been contacted by senior management who were able to clarify the scoring discrepancies and apologize for his experiences. Stop payments were placed on the checks *************** did not receive for his payroll deductions and the funds have now been returned to him in full. At this time, FedEx Employees Credit Association has resolved and rectified Mr. ******* complaint.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx Employee Credit Association practices harassing and threatening procedures. Im a disabled customer with hardship. I explain my set income towards my responsibility. FedEx Employee Credit Association stated they dont care and he cant accept my answers. He stated he will start repossession of my vehicle because of my late credit card payment. I refused to talk with threatening institutions and individuals. These practices should be exposed and addressed. Along with intimidation acts.

  

  Business Response

  Date: 10/31/2022

  We were sorry to hear that ************** was not satisfied with his recent contact with us. Because we take claims of this nature very seriously, the call ************** referenced was reviewed. The agent did explain that all loans are cross-collateralized and, therefore, secured by certain property. This explanation was informational in nature and not intended as a threat of any kind. **************** complaint was escalated. Senior Management responded explaining the above, as well as an apology for any misunderstanding and several offers of assistance.  We value all of our members and work to provide the highest level of customer service, which does include explanation of loan terms and conditions. We appreciate **************** membership and hope that this issue is resolved.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm was charged $30 several times to my checking account and the reason I was told is because they declined a payment but has it labeled as overdrawn fee. I contacted them and was told by ******* that the fees were because they did not pay for a transaction. FedEx Credit Association is charging its consumers for declining transactions. I asked for the phone number of the place that supposedly tried to withdraw money and they couldn't tell me anything. I do believe that this bank is making its money from fraudulently charging its consumers for fake transactions.

  

  Business Response

  Date: 10/14/2022

  *****************,
  We are very sorry your experience was unsatisfactory. A refund of $60.00 was issued this morning,10/14/22,for the two $30 overdraft fees you received on 10/13/22. A representative has tried reaching out to you at the phone number on file a few times and sent an online message but has been unable to reach you. We would be glad to speak to you and provide you any additional information we may have on the merchant. Please feel free call us at ************ at your earliest convenience.

   

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to fill a complaint against fecca . Recently my account was locked up due to a fraud alert . My number had changed so the number is what reaching out to me was discounted . I'm homeless and this matter is being taken lately and I don't think that's okay . **** keeps hanging ** in my face . What kinda of professionalism is that . She has hung up more than once and know she acts like she's someone. Else when she know it's me calling .. my account still frozen and I can't get my funds my I'd was stolen can't go into the shared branch and know I have to pay ***** just to get a card sent to me over a fraud alert I didnt put on my account . I've tried resolving this matter but they had some unprofessional employees that shouldn't have there job . I'd like to file a complaint on **** the employees as well .. and get this resolved asap so I can access my funds

  

  Business Response

  Date: 08/01/2022

  FedEx Employees Credit Association is deeply sorry that ****************** had a negative experience trying to resolve her debit card issues. As ****************** stated, her recent phone number change did prevent a more expedient resolution to her card block. ****************** provided her new contact information to FECA on Friday,7/29, and a new card was sent to her via FedEx Overnight Letter. FECA has confirmed the new debit card was received by ****************** on Saturday, 7/30.Additionally, her encounter with a contact center representative has been reviewed and addressed by the department management to provide additional training on proper call handling and training as needed. At this time, we believe ****************** complaint has been resolved.