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Business Profile

Credit Union

Hope Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hope Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hope Credit Union has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Ke A

      Date: 12/20/2023

      Unprofessional....don't follow through or follow up. I've been trying to get a auto and they want get back with me.

    • Garrett E

      Date: 12/05/2022

      I applied for an auto loan with Hope Credit Union and it has proved to be one long massive headache. The underwriting team at Hope Credit Union lacks an understanding of basic concepts of personal finance (for example, the difference between income and assets, standard recommendations for the amounts individuals should keep in their checking/savings accounts as emergency funds, basic saving and investment concepts, etc.). To give one example: they continuously asked me why I wasn't saving 100% of my income. The underwriter thought my checking/savings account should be equal to my annual income. They didn't understand the basic concept of receiving an income, paying taxes, paying bills, saving for retirement, etc. They thought I should be saving 100% of my annual income.As a result, Hope Credit Union failed to approve me for a loan that I qualify for according to any reasonable or ****************** underwriting metric. My DTI is about ****% and will be about 20% if this loan were approved. My credit score is over 800. I have never missed a payment on any debt, rent, or bill in my life. My employment history is solid with over 5 years working for the same company. I earn a 6-figure salary and I save about 30% of my annual income into retirement, education savings, and health savings accounts. I have a solid net worth. If Hope Credit Union won't approve me, I would like to see the financial profile of those they do. I received auto loan approvals for this same car from 3 other companies within 24 hours of submitting my application and financial documentation. It has taken Hope Credit Union 2 weeks, twice the documentation required from any other bank or credit union, and I still don't have an answer. They never call me back and don't respond to email. I have had to spend a lot of time following up with them because they never follow up with me.

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