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Business Profile

Garbage Removal

Waste Connections, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Waste Connections, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Waste Connections, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 12 Customer Reviews

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    Review Details

    • Matt G

      Date: 01/17/2023

      Absolutely atrocious customer service and trash pick up. My business has had the displeasure of using this company for a couple years now. They frequently miss us and when ** told they will return they simply do not. Just recently, they informed me I need to move my tote to the middle of the driveway I share with multiple businesses, where there is in and out traffic all day there is also no telling when (and if) theyll pick up.. its been as early as 7am and as late as 3pm. The businesses beside me keep their totes (with other services) next to their business. I called and asked why I needed to move mine and couldnt get an answer, they just decided to skip me. I called multiple people at multiple positions with Waste connections and was assured Id get a call back that happened one out of 7 times. At that call I decided to cancel my service, the regional sales manager was understanding and apologized for their terrible customer service I was assured they would come get my trash and collect the tote. This, of course, never happened and Ive had trash overflowing outside my business and still cant get a returned call or email. I recommend NEVER using this company. In 10 years of business Ive never had such poor customer service.

    • Bettina C

      Date: 01/06/2023

      E.L. Harvey just doubled my weekly cost, from $75 to $150, for trash pickup (with no notice). It appears they have done the same to others in my town. They claim it is due to market and fuel cost increases, which is BS. Can't believe they would treat a customer this way.

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