Complaints

This profile includes complaints for McCabe Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  McCabe Restoration

  802 Rozelle St Memphis, TN 38104-5052

  
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  McCabe Restoration

  7300 Craft Goodman Rd Bldg 1D Olive Branch, MS 38654-1264

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked for visit upon insurance request of McCabe. They sent a man literally at least 400 lbs . He was so large it labored him to get out of truck. He was rude didnt want to look at all the storm damage. I felt he didnt want to be bothered. So when I asked about about his attitude he left.? no estimate. I told insurance company(State Farm) and they did nothing. It seems I need to handle getting someone and pay them myself. ******** .?

  

  Business Response

  Date: 06/12/2024

  This complaint is simply inappropriate. I hope I do not need to elaborate as to why. Will include details below regarding ******************** site inspection. Her agent's office and we agreed she was not pleased because the damages did not warrant a claim for insurance coverage. 
  
  This job was called in and inspected in April of 2023. Project Manager's notes below from post inspection in real time.

  "Called and spoke with policyholder's State Farm Agent. Explained to her that the damages to the home were not enough to equate to a claim and does not closely reach the insured's deductible. The insured was not happy with the information I shared with her after the inspection. She grew extremely irate, even came out to my truck as I was on the phone with the agent and he heard the conversation with the insured. I have sent photos to agent so they have them for documentation." 

  

  Business Response

  Date: 06/12/2024

  Date Sent: 6/12/2024 4:48:55 AM
  

  This complaint is simply inappropriate. I hope I do not need to elaborate as to why. Will include details below regarding ******************** site inspection. Her agent's office and we agreed she was not pleased because the damages did not warrant a claim for insurance coverage. 
  
  This job was called in and inspected in April of 2023. Project Manager's notes below from post inspection in real time.

  "Called and spoke with policyholder's State Farm Agent. Explained to her that the damages to the home were not enough to equate to a claim and does not closely reach the insured's deductible. The insured was not happy with the information I shared with her after the inspection. She grew extremely irate, even came out to my truck as I was on the phone with the agent and he heard the conversation with the insured. I have sent photos to agent so they have them for documentation." 

  

  Business Response

  Date: 06/12/2024

  Date Sent: 6/12/2024 4:48:55 AM
  

  This complaint is simply inappropriate. I hope I do not need to elaborate as to why. Will include details below regarding ******************** site inspection. Her agent's office and we agreed she was not pleased because the damages did not warrant a claim for insurance coverage. 
  
  This job was called in and inspected in April of 2023. Project Manager's notes below from post inspection in real time.

  "Called and spoke with policyholder's State Farm Agent. Explained to her that the damages to the home were not enough to equate to a claim and does not closely reach the insured's deductible. The insured was not happy with the information I shared with her after the inspection. She grew extremely irate, even came out to my truck as I was on the phone with the agent and he heard the conversation with the insured. I have sent photos to agent so they have them for documentation." 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** July 2022 McCabe finished replacing my floors due to a February 2022 pipe freeze that subsequently ruined my floors. My insurance paid out over 40,000$ for replacement costs. After just a month I noticed my floors were cupping. This seemed impossible because they had just been replaced and there was no sign of any moisture issues in the house. As the floors began to get worse it became clear to me there was an issue and in October I called McCabe back out to the house to check their work. I was assured whatever they could do to make it right would be done. Representatives from American Leak Detection came out to check the plumbing and confirmed there were no leaks in the house. HVAC professionals came out to check those systems and confirmed my heating and air was working perfectly and there were no moisture issues. My contractor, *********************, decided then and there that nothing could be done until we determined the source of the moisture causing the cupping and he has been extremely hard to get ahold of ever since. This is where I began doing my own research. The method used for replacing the floor is called the Screeds System. This system very clearly states the importance of using a moisture barrier when putting the floors in for this EXACT reason. When I saw them using this method, I was curious, so I took a picture; this is how I know a moisture barrier was not used, I just didnt know it mattered until months later when researching this method.As it stands, my contractor, *********************, is ignoring my call to action for McCabe to come make things right. As I understood it, their promise to me was to restore my home back to its original form before I had water damage and it is plainly obvious that they have failed in doing this. If I were to try and resell my home right a home inspector would instantly make me replace the floors due their their mistake.

  

  Business Response

  Date: 05/03/2023

  ****, 

  I sincerely apologize for your frustration. DJ and I reviewed the information and photos from your submittal. I believe DJ has reached out to you about meeting to discuss this further. In the meantime, please let me know if you have any questions. We will make sure this is resolved in fairness for all parties involved.

  Thanks, Holland Hudspeth