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Business Profile

Grocery Store

Superlo Foods
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Superlo Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superlo Foods has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Civil rights being violated. Treated like a criminal. Have back problems walk with a limp. Worker ask me to pick up something he dropped.

      Business Response

      Date: 09/05/2024

      ********************, 

      We're very sorry to hear that you had a bad experience shopping with us. Could you please reach out to us at ***************************** so that we can figure out what happened?

      Sincerely,

      JR **********

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchases a western union money order to pay my rent. The complex does not accept money orders, so I used my remaining cash to put on my debit card to pay it. I tried to cash my money order in for not used for intended purpose, but Superlo will not cash it in. Western union said I can get my money from where I bought it.

      Business Response

      Date: 07/11/2024

      ************, 

      We are  very sorry for any confusion or inconvenience that you've experienced. However, we do not cash money orders, and there is a sign at customer service explaining that all money order sales are final. If you are trying to convert your money order into cash you can deposit it into your bank account, you can cash it at Ace Check Advance, and sometimes ************* will refund the money if you call the phone number on the money order. 

      Sincerely,

      Superlo Foods

    • Initial Complaint

      Date:04/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On yesterday evening, me and my boyfriend went to super lo on ****************** St. to buy some food and when we got home to cook some burgers and after my 3 children have eaten their burgers we got to the end of the meat where it was mold and I been trying to call the store phone since this morning but no one is answering the phone and I would like to file a complaint and a claim

      Business Response

      Date: 05/30/2024

      *********, sorry for the late response. We are just now seeing this message. We also hate to  hear that you are unhappy with the product that you purchased at our store.  We will be following up with you about your complain at the phone number you provided. 

      Customer Answer

      Date: 05/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ***********************************
      , TN 38127

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On around the 1st of September, my disabled brother was passed a counterfeit bill at the Superlo on Winchester. I have tried to reach someone to make this right after he was nonchalantly dismissed by the Store Manager. There are multiple options to address this; including, mass media attention. Prior to going all out, I am trying to reach the owner so perhaps for the sake of his business he will correct this, fire the ghetto corrupt employee and coach the Store Manager. I have some ideas how this can be easily avoided in the future.

      Business Response

      Date: 09/26/2023

      Please have your brother reach out to me at ****************** so that I can get him taken care of. -J.R. **********

      Customer Answer

      Date: 09/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I am very happy to report that the owner did the right thing and had compassion for my brother realizing the significant impact the loss of $100 had on a disabled person who only receives SSI. There should be more people like him in business and in this world. Most importantly business owners, CEOs, and members of management who are wise, understand that what they do to resolve issues is more important than the issue itself. The can't control the bad decision of employees or employees who go rogue; but, they can show they care about their customers by making mishaps right whenever possible. 

      Thank you. I will update all social media sites and give Superlo the accolade that the business deserves

      Sincerely,

      ***************************
      **************************************************
      *******, ** 38115

    Superlo Foods is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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